Nexus: carer & service user involvement in older people's mental health

Nexus, Cardiff and Vale Action for Mental Health, 84 Glebe Street, Penarth, CF64 1EF
Telephone: 029 2022 2000
Email: - Helen Joy, Involvement Officer (Cardiff)
Email: - Matthew Salisbury, Involvement Officer (Vale)

“Carer and service user involvement in older people's mental health services”

Nexus is set up to involve & engage those who use older people's mental health services & their carers to have a say in the way that those services are run, planned & developed across Cardiff & the Vale.

Our objectives are:

  • To support and facilitate opportunities for involvement
  • To connect service users & carers productively with service providers, planners and commissioners
  • To provide and share relevant information between service users, carers & service planners & providers
  • To provide and promote appropriate training
  • To sustain and build an effective organisation


Having a say - events, conferences and workshops are organised to bring service users, carers, and professionals together to share views and experiences in a friendly and relaxed atmosphere.
Information - is provided to share what’s going on in mental health locally and nationally through the quarterly carers' newsletter, Involvement News -  This includes information about events, news and opportunities for involvement and regularly includes a section written by carers.
Recruitment - carers are trained to sit on interview panels alongside mental health professionals and choose who should be working within the Cardiff and Vale UHB, including mentoring and training students with Cardiff University's Department of Clinical Psychology.
Carers Involvement Group - a regular carers meeting is held where any carer or recent carer can attend to bring up issues or concerns.
The Kymin Group – a regular meeting for service users to raise & discuss issues & topics of interest & feedback to service planners & providers.
Connecting service users with providers, planners and commissioners - carers influence the way that services are developed by collecting the views of other carers and service users and sharing them at planning meetings with the Health Board, Social Services and the Voluntary Sector. Key to this are the Carers Involvement Group & The Kymin Group for service users (see above).
Training - providing and promoting training for service users to learn new skills or refresh old ones. Our courses aim to give people the tools, techniques and confidence to influence the development and delivery of services.
Social Media
Nexus is accessible via Twitter @nexusworkers & on Facebook as Nexus Involvement, Community Organisation

Last Updated: October 2019
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