Cardiff & Vale MHF Services Summary Overview in Light of COVID-19

 Key Info – leaflets
Crisis    How to Access Mental Health   Service in a Crisis - leaflet -   
Helplines    Mental Health helplines leaflet -   
Counselling Services leaflet    See here
Directions- Older Peoples  Handbook & Directory     Directions- Directory and handbook   of mental health services for older people – now on cavamh website as an easy to read flip book. See more here 
To view in full   screen look in the viewer for a shape like this [ ] and click on it 
Cardiff and Vale Mental health Services Directory     Cardiff and Vale Mental health Services Directory – for Mental Health Services in Cardiff and the Vale of Glamorgan- see
Agency    An A- Z of some Mental Health   Forum member / agency services – latest info
 4 Winds Centre     The 4 Winds team are working remotely to offer their services. Support is being offered via telephone, email and video call. We continue to support people to work towards recovery (we use the Mental Health Recovery Star). We continue to provide Tier 0 services for the Cardiff City and South GP cluster (Grangetown and Butetown), a referral based service offering a programme of guided self-help sessions to those with mild to moderate mental health issues. The 1:1 appointments are currently being offered via video call where possible. We are looking to provide online peer support groups/activities in the near future. 

The team can be contacted on or alternatively call 029 2038 8144 (this is our usual number; calls have been diverted and are being answered/messages picked up daily). 
ACE - Action in Caerau and Ely   Please see list of current services at -
Contact - 029 2000 3132

Please note, some services are only available within the communities of Ely, Caerau, Canton and Riverside
Advocacy Support Cymru    ASC provide advocacy services under the Mental Health Act and act as IMHAs under the Mental Capacity Act.

AC say that business is as usual and advocates are working. Hospital visits depend on where staff are allowed on wards, but where not, links are made via telephone with inpatients. Mental Health Act hearings are conducted over skype.
Website  Tel 029 2054 0444
Age Cymru    Age Cymru 'Check-in-and-chat’ telephone  service for the over 70s 
The Alzheimers’ Society The Alzheimers’ Society are focusing on their helpline as the key tool to respond to requests for help.
If people are feeling worried for their loved ones or for people with dementia themselves, or if feeling isolated, lonely, please ring the Alzheimers Dementia Connect  Helpline (Get the Right Help Today) on 0333 1503456, open 7 days a week. If you need more in depth support, calls can then be put through to Dementia advisors in the local area. The team can offer all sorts of support.
You can also email on
Amber Project    The Amber Project will be providing a service to the young people they currently support through phone/social media. See  
Barnardos    Barnardo’s Mental Health and Emotional wellbeing service Delivery during COVID

Barnardo’s First Episode Psychosis Service with HeadRoom   
Service is available to young people aged 14 – 25 years living in Cardiff or the Vale of Glamorgan diagnosed as   experiencing a first episode of psychosis, referral is directly through Health Services and the clinical HeadRoom Team.
Alongside their clinical and therapeutic care plans, Barnardo’s support workers provide dynamic interventions supporting   the social recovery and improved daily living skills.
Support continues to be provided using online  and telephone platforms to connect with young people. Working within Gov’t   guidance and organisational policy, face to face work has also been resumed, ensuring young people are less isolated preventing relapse, helping them   connect and achieve positive outcomes.
For further information contact HeadRoom direct on  02921 824227
Early Intervention in Psychosis Service – Avon House, Stanwell Road, Penarth, Vale of Glamorgan CF642EZ
Barnardo’s Vale of  Glamorgan School and Community Based Counselling Service
We are using telephone and online platforms   to continue to deliver confidential counselling sessions to young people aged   13 – 19 years whom are educated and live in the Vale of Glamorgan during   these difficult times. If you are aged 10 – 12 years, we can provide   wellbeing support and guidance.  
If you think we could help you and you would   like to access our service get in touch with us as we require your consent to   contact you.
Please contact us:
•       Telephone:02920 577074 
•       Mobile:   07738689262
•       Email:

Barnardo’s Cardiff   Family Wellbeing service   
The Family Wellbeing Service offers early   intervention and support to families living in Cardiff with children up to   the age of 25 and that have an identified need for support in relation to   emotional and mental health and wellbeing but below the level where they   would be entitled to specialist health service and/or statutory care and   support.
Our team of counsellors, therapists and family   practitioners continue to deliver interventions of individual and group work   sessions, supporting families whilst working from home using telephone, video   and online platforms.  Following assessment of need a family plan will   be developed to help support you through challenges and difficulties.   Referral into the service is via the Cardiff Early Help Gateway – telephone 03000133133         
BEAT    Beat’s response to the coronavirus situation (support for people with Eating disorders, families and friends)

Helpline services   
Our helpline   services continue to operate as normal. Beat’s advisors are highly trained,   and available to talk to anyone affected by an eating disorder.
Online support groups
Most of our online support groups for people experiencing and affected by an eating   disorder are running as normal. Full details including times are available   here:   
New Groups
The Sanctuary
The Sanctuary   is an online group created specifically in response to the Coronavirus,   subsequent social distancing and the anxieties this could lead to for people   with an eating disorder. A safe space for people with an eating disorder to   share concerns and advice on how they are coping with the pandemic.
Unlike our other online groups, The Sanctuary is available all-day during helpline   opening hours from 12:00pm to 8:00pm Monday to Friday & 4:00pm to 8:00pm   on Saturday's and Sunday's.
Access the sanctuary:   
The Haven – Starting Wednesday 25 March
The Haven will offer a place for people with an eating disorder to escape from the news and talk about coronavirus. It will operate from 6pm – 7pm every day.
More information about this group will be posted here:
Our helplines are for people experiencing an eating disorder themselves, for people who may be supporting someone through recovery and for people who may be worried   about someone - a loved one, friend, relative, pupil, colleague etc.
•          Helpline: 0808 801 0677
•          Studentline: 0808 801 0811
•          Youthline: 0808 801 0711
Our Helplines are open 365 days a year from 12pm–8pm during the week, and 4pm–8pm on weekends and bank holidays.   
Bi-Polar UK    Peer support line-Arrange a call back from Peer Support Line.

Call us: 07591375544 (please leave a voicemail and we will return your call as soon as possible)  Email:
Support groups -Find your nearest Bipolar UK Support Group.   Email
Ecommunity - Email:      See more
British Heart Foundation    How to keep healthy while you can't go out   
Bullies Out     Bullies Out - We're Still Here…
‘Although we are not able to deliver our workshops and training   programmes, our valuable e-mentoring service is still available. We know that just because schools are closed, it doesn't mean that bullying will  stop. 
Being a teenager is difficult no matter what and it’s easy to feel overwhelmed by everything we’re hearing about  Coronavirus disease (COVID-19) right now’.
C3SC C3SC - have produced a COVID-19 Directories of Support and Services including:
Emotional Wellbeing Service
Keysafe, adaptations and handypersons
Shopping food delivery services
Transport services
CALM (For men)    Calmzone - Web chat available 5pm-midnight, every day.
CALM - A little help to get you through these weird times
(For men)   
Cardiff Mind    Cardiff Mind – Still here to support you
Cardiff Mind are offering support to anyone over 18 and living  in Cardiff or any of our NHS colleagues experiencing mental health problems at this difficult time.
We are providing both online and telephone support Monday to  Friday 9am to 5pm, we are also able to offer private counselling sessions by Skype.
Please phone us: 029 2040 2040 or email us:
Cardiff Youth Service    Cardiff Youth Service – See Youtube account. 
CAB    Citizens Advice Bureaus Cardiff and Vale of Glamorgan –             
Advice available via telephone, email  and webchat services as follows:
Telephone: Advicelink Cymru service  on 0300 3302 119
Advisers are available 9am – 5pm,  Monday – Friday
For help to make a Universal Credit  claim, contact our free national Help To Claim phone service on 08000 241 220
Advisers are available 8am – 6pm,  Monday – Friday
EU Citizens Rights:For advice on  making settled status applications contact us on 0300 3309 059
Consumer Advice:Contact the Citizens  Advice Consumer Helpline on 0808 223 1133; To speak with an adviser in Welsh,   call 0808 223 1144
Advisers are available 9am – 5pm,   Monday – Friday
For online help, to include access to   email and webchat services, please visit our website at
Please see website for more details or Facebook  and Twitter pages.
Facebook - @CACardiffVale
Twitter - @CardiffValeCAB
CCAWS CCAWS  are open for telephone calls, Monday to Friday- Tel 029 2043 4960 and are taking  referrals as normal. There is an answer machine in operation for messages.
Currently, they  are providing advocacy remotely and checking in with their clients via  zoom. The face to face befriending service is closed.
CCAWS counsellors are adding 2 minute clips of techniques to use when feeling  anxious, down for example- open to all- see
CCAWS normally  provide counselling, advocacy, befriending See   
The Community Wellbeing team, Cardiff    (UWHA)    The Community Wellbeing Team, Cardiff (UWHA) are continuing to take referrals (with appointments now being held over the phone).

If you are aware of anyone who might benefit from this service then please feel free to complete/pass on their online referral form:  
Cruse    At present and for the foreseeable future Cruse Cardiff & The Vale are able to offer Telephone Support (up to 6 sessions).

Referrals can be made through the usual route by calling our Cardiff & Vale Information Line on 02920 226166, leaving your name and number and   a volunteer will call you back or
Cruse is there to support those bereaved by  COVID19 and all other deaths.
The Cruse National Helpline 0808 808 1677 is free to call.  The Helpline is available Mon – Thursday 9.30am – 5pm, with late night opening until 8pm on Tues, Weds & Thursdays.
Please refer to for useful resources
CTSEW (Carers Trust SE Wales)    Cardiff and the Vale Carers Gateway
The Cardiff and the Vale Carers Gateway launched 24th of March - for information, advice  or simply someone to talk to - the team will be available to provide telephone and email support to carers across the region.
The team   can be contacted on:029 2192 1024  or follow on Facebook:
Dewis Cymru     Dewis Cymru -
For information on all local services   
Diverse Cymru    Diverse Cymru - Working with all ages including young people and older people’s groups
Mental Health Service- are supporting clients via phone or email to offer emotional support and to deal with any issues they may have -;for those unwell or isolated a phone can make a difference to their day.
We are calling external agencies on our service users behalf ie; debt,   DWP,
As an organisation we are on social media, Facebook, Twitter; every day we are putting posts and tweets out, about mental health and wellbeing, how   to stay healthy mentally and physically and giving some tips on this.
Tel 029 2036 8888 ;
EDAS (or Entry to Drug and Alcohol Services)     EDAS (or Entry to Drug and Alcohol Services is a single point of entry for anyone who feels that they have an issue with any  substance in both Cardiff and the Vale of Glamorgan. EDAS provide simple and  effective access to the full range of substance misuse services in Cardiff   and the Vale of Glamorgan
Telephone assessments available and telephone contact with all  existing and new clients plus option of offering sessions via Whats App, Zoom   and email.
Not sure if this service is for you? Why not give us a call to discuss what is out   there to support you. Please call our single point of contact mobile on 07880 784626. Monday to Friday 09:00 – 17:00, answer phone is also manned during these hours.  We   are also available on email 
For out of hours queries please contact Dan 24/7 0808 808 2234
The Emotional Wellbeing Service,
(CGL) for Children & Young People
The Emotional Wellbeing   Service for Children & Young People, Cardiff and Vale - Change, Grow, Live (CGL)
‘Things look a little different, but the   team at EWS are doing all we can to continue to support young people’s   wellbeing and substance misuse needs across Cardiff and the Vale of   Glamorgan.
During this challenging time, we are offering;
Telephone, video call or email substance   misuse support
Online ‘Living Life to the Full’ course
Information, advice and guidance on EWS   website and social media
Telephone, video call or email wellbeing   support (ages 14+)
Facebook:    /emotionalwellbeingservice    Twitter: @ews_cgl
Not sure whether to make a referral?
Want to know more?    
Please give us a call (0800 008 6879) or   send over an email ( and we will happily talk with you to   find the best way to support your young person.
Education Programmes for  Patients (EPP)-    For those who have internet access and use social media, there are regular posts to help provide support during this challenging time.

Autumn programme now available. Contact EPP on Facebook: EPPCaV Alternatively, send an email to EPP Cardiff
FAN    New - FAN on line groups connecting  people feeling lonely
Friends and Neighbours or FAN is a Cardiff based  charity (now expanded to Barry) that brings people of all ages and backgrounds together in the spirit of friendship.
In response to the Covid 19 measures, Friends And Neighbours (FAN) is now moving  online and group meetings are being held via Zoom and Messenger.- See
FAN say-  If   you are feeling lonely in isolation and would like to chat with your   neighbours from around the corner and around the world, keep up to date with   virtual FAN groups by following the Facebook page and checking the   website
Farmwell    Support for farmers during Covid-19 To find health & wellbeing support for the farming community   check out Farmwell, and the NFU Cymru hub of Covid-19   information.
Food    Food- Eat Well,   Spend Less –Tips during Covid 19 and food access points in Cardiff & Vale
Cardiff  Central Hub have an advice line that can help with queries re benefits, services, etc and they can also arrange   delivery of food parcels for people who are isolating at home or unable to  buy food. 

The number is: 029 2087 1071
Grassroots Cardiff    Grassroots Cardiff – not open but tweeting/videos
See @GrassrootsCF10   
GVS    GVS are still circulating e-bulletin updates.
See here for   guidance for support groups working in the community-
And here for an  update of Vale third sector services
Hafal    Hafal-
Hafal are continuing to support their clients through telephone support. If anyone is   feeling isolated or lonely they are welcome to link with the Hafal on line   group - see
The  Ely/Caerau Hub and Gardening services at St Fagans are closed, but those receiving the service prior are receiving support and referrals are still being taken for post Covid support  (this includes vocational experience    based training  for work and return to work/ volunteering).
The  Integrated Family Service in  Cardiff and the Vale are supporting people by phone including support to  access services, shopping, monitoring welfare etc. Telephone support is offered to those who had attended the Hafal Support Groups.
Hafal promise - to talk to anyone experiencing challenge or needing   emotional support. See CLIC, -  to   talk on the on line group and facebook, you tube for self help videos.
See  for more info
Meic Cymru
(Children & Young people)   
Meic Cymru -
Central point for all issues  information, advice and advocacy support for children and young people (CYP) in Wales up to the age of 25.
Free, confidential access to  Helpline Adviser Advocate (HAA) from 8am – midnight everyday 365 days per year through instant message (via website): text:84001, and phone:080880 23456
Information via Facebook, Instagram, Twitter, YouTube, and Website  
The Mentor Ring     The Mentor Ring are continuing to run groups on line:
  • Yoga classes  daily 10:30 to 11:30 a.m    
  • Salsa Classes Tuesdays & Fridays, 2 – 2.30 p.m. on Zoom. 
  • Also online for children with home projects: arts/e-story etc: Thursdays 12 -1 p.m  and Mondays 12 -2 p.m 
Contact Sujatha Thaladi on     
Mind UK    Mind UK has produced a useful webpage with tips for your wellbeing during this difficult time
Mind in the Vale of Glamorgan    Mind in the Vale are providing a service on line and  by phone to people within CMHTs and at the primary level-Tier 0 operating online and by phone.
Contact Mind on  01446 730792 for support

New- Mind are offering telephonic or online skype/Zoom calls to support  anyone who lives in the Vale and   experiences mental health problems.    They are able to support people with the following:
Guided self help
Social Prescribing
Support with benefits
Signposting to community support groups
Welfare calls
Someone to talk to if you are lonely or isolated
Please phone –   01446 730792 or email   
Money and Pensions Service Money Navigator Tool - As part of the Money and Pensions Service’s commitment to helping people, it has launched a new online Money Navigator Tool to help people who have seen their finances impacted by Covid-19. It provides them with guidance personalised to their needs.
Move It or Lose It
Get Up and Go – Staying Steady   
Move It or Lose It …..deliver exercise classes for older people across the UK which   are aimed to help people stay fit, flexible and have good strength and   balance. They have produced a few online resources that are really useful, as well as a Covid-19 support pack for older people. One of the resources is  this ‘cuppa routine’ which is aimed at encouraging people to do some simple exercises while they are waiting for the kettle to boil   (Thanks to Public Health, C&V UHB).
There is also the CSP ‘Get Up and Go’ guide to staying steady which is a useful  resource for people
NYAS (National Youth Advocacy   Service)    NYAS have launched  a new service, Project Newid, which is seeking to provide mental health and wellbeing support to care experienced young people living in Wales, aged 16-25 who:
 Are moving from child and adolescent mental health services over to adult mental health services.
Are moving from child and adolescent mental health services into the community but need further support to manage their own health and wellbeing.
Need help to access and receive advocacy support.
The support that can be provided by the project includes:
Working alongside CAMHS professionals to provide young people with lower-level post-intervention support, promoting self-care/positive well-being.
Signposting and support to access alternative services in the community.
Advocacy support to access mainstream NHS mental health services.
See more on:
Helpline 0808 8081001   
(Young people under 35)
Papyrus  - A national helpline for young people   (under 35) who support people with thoughts of suicide, with we have a huge resource list of organisations that may be   able to help from online resources to apps.
Our website has lots of useful practical information, and our Freephone helpline   is open 7 days a week until 10pm for those experiencing thoughts of suicide.   We have also put some resources together in reference to Covid-19 (below) , 
Website-; Helpline- Hopeline UK- 0800 068 4141; Text:   07860 039967 | Email:
Papyrus  have a huge resource list   of organisations that may be able to help from online resources to apps, with   a summary
“You Feel Like  Shit” - An interactive flowchart for people who struggle with Self-Care
COVID-19 &  Social Isolation – March Network - A Mental Health network providing a list of home-based, creative ways to support mental   health during these unique and uncertain times.
National Autistic Society – Resources for Autistic people and Families - Useful   resources that autistic people and their families can use during times of   change.
Psychology Tools – Guide to Living with Worry and Anxiety amidst Global Uncertainty - A   free guide to help manage worry and anxiety during uncertain times.
Survivors Networks Isolation resource list - A list of resources available online during social distancing and social   isolation including helplines and webchats, apps, Mental and Physical health   and creative resources.
State of Mind Young People’s Project
Peer Mentoring Project    
Platfform State of Mind Young People’s Project 
Tel 07972 631978
 ‘State of Mind from Platfform Vimeo channel   is continuously added to with fun, uplifting videos of activities,   mindfulness and random happy stuff! Please follow here:
Instagram is  also live and they would love to receive artwork, poems or anything that your   young people are finding inspiring at this time! Please email or send via   whats app. Stateofmindfromplatfform
Peer Mentoring Project
..’We’d like to offer welfare and support services to people who are currently affected by current events. Our specific remit is people with   mental health, additional needs and substance misuse who are currently out of   work. Our aim is to help people remove the barriers they face which stop them   being able to have fulfilling lives which may include work, volunteering or   courses/qualifications.
At this time we are looking to provide welfare support and help people access foodbanks/essential items, socialising/emotional support, counselling services and online courses to develop themselves and keep busy.
We are then happy to continue them on a journey to improve confidence, gain work qualifications, volunteer experience and potentially employment if they so wish.’
Please contact with referrals or queries.
See more at:
Poble    New Service - Vale Housing Support Vale Drop-in- Holton Road Barry…General housing advice, debts, bills, tenancy issues….

Contact Number 01446 735444
Relate   Relate Cymru's services increased
Relate, the relationship charity, has increased the availability of its highly trained counsellors to support everyone’s   relationships during this unprecedented time
Riverside Advice    Riverside Advice are still open for welfare rights advice 
See latest services here-
Tel 029 2034 1577
Self Injury Support     Self Injury Support is still open and running their UK-wide support services by text, email and webchat Tuesday-Thursday 7-9.30pm:

Stop Press - the UK-wide CASS Women's Self Injury Support Helpline is open again on Wednesday and Thursday evenings from 7-9.30pm on 0808 800 8088
List of SIS resources below - please feel free to download/print/share whatever you feel is useful.
We welcome all feedback on these pages and suggestions of things to add from your own experiences. We are still here. 
Social Welfare Training Ltd    Social  Welfare Training Ltd -Welfare Rights Info/Training + Benefits Poster
Tel. 0117 9514   337   
Stress control and Action for Living courses- on line access-
ACT-ion for Living
(Info via the Primary Mental Health Support Service)
Stress Control Course online
Stress Control’   is a six-session cognitive-behavioural therapy class used extensively in  community-settings by the NHS (UK) and HSE (Ireland) and across the world. 

You can find out more here:    

Go to to access the dates, free booklets and relaxation.
Tenovus    Tenovus Telefriends- new   service – see here   
Vale of  Glamorgan Council Courses    Vale of Glamorgan Courses now on line-
Welsh Government Young Persons Mental Health Toolkit Welsh Government Young Persons Mental Health Toolkit
Young Carers Project, Cardiff YMCA Young Carers Project, YMCA - New Gateway project with Cardiff Council; Direct contact / referrals still ongoing. See Flyer
Other Changes
A&E- Emergency Unit CAV 24/7- revised access for A&E- launched Wed 5th August 2020

Message from Cardiff and Vale UHB Cardiff and Vale University Health Board is introducing a new ‘phone first’ triage system, called CAV 24/7, for people needing urgent care which will signpost the user to the most appropriate service. This launched on Wednesday 5 August 2020.

How will CAV 24/7 work?
Instead of going straight to the Emergency Unit (EU), people will be asked to phone a dedicated telephone number, 0300 10 20 247. This will be available 24 hours a day, 7 days a week. This does not replace 999 calls; if people have an emergency that is life-threatening, they should still call 999.

Calls to CAV 24/7 will be taken by a call handler who will take the details and make an initial assessment. A clinician will ring the caller back within 20 minutes if it is classed as urgent, or within an hour if it is less urgent. The caller will then be referred to the most appropriate service; the right place, first time. If that is the Emergency Unit or Minor Injuries services, an appointment will be made for them to attend within a particular timeslot.

The CAV 24/7 number will also replace the current GP Out of Hours numbers for both Cardiff and the Vale; the call handler will take the call and follow the same process as they do now for the Out of Hours service - this will not change.