Cardiff & Vale MHF Services Summary Overview in Light of COVID-19

A-M below. For N-W see here

Crisis How to Access Mental Health Service in a Crisis
Helplines    Mental Health helplines leaflet
Counselling Services leaflet    See here
Directions- Older Peoples  Handbook & Directory     Directions- Directory and handbook   of mental health services for older people – now on cavamh website as an easy to read flip book. See more here 
To view in full screen look in the viewer for a shape like this [ ] and click on it 
Cardiff and Vale Mental health Services Directory     Cardiff and Vale Mental health Services Directory – for Mental Health Services in Cardiff and the Vale of Glamorgan
Agency    An A- Z of some Mental Health   Forum member / agency services – latest info
 4 Winds Centre     The 4 Winds team are working remotely to offer their services. Support is being offered via telephone, email and video call. We continue to support people to work towards recovery (we use the Mental Health Recovery Star). We continue to provide Tier 0 services for the Cardiff City and South GP cluster (Grangetown and Butetown), a referral based service offering a programme of guided self-help sessions to those with mild to moderate mental health issues. The 1:1 appointments are currently being offered via video call where possible. We are looking to provide online peer support groups/activities in the near future. 

The team can be contacted on or alternatively call 029 2038 8144 (this is our usual number; calls have been diverted and are being answered/messages picked up daily). 

Suicide and Self Harm Prevention Welfare Rights Project - New project in partnership with Riverside Advice.
The project aims to resolve income and financial issues for people who are vulnerable to suicide and self harm, both within the community and hospital inpatients. As a Welfare Rights Advice provider, Riverside Advice are able to offer support with welfare benefits, income maximisation, money advice and debt. 4Winds, as a mental health support provider will provide emotional and practical support (gathering evidence, support letters, attending appointments, etc) when required.

This service is based on the critical link between financial well-being and mental health and well-being and aims to significantly reduce the consequential risk of financial stress on suicide or self harm. If you have any queries, please contact either of the emails above or call Riverside Advice on 02920 341577. If you would like to signpost/refer someone to the service, please call Riverside Advice on the same number; 02920 341577.

The service is available to anyone living in Cardiff and the Vale.
Susan Jones, Project Manager, Tel: 02920 388144,
ACE - Action in Caerau and Ely   Please see list of current services at -
Contact - 029 2000 3132

Please note, some services are only available within the communities of Ely, Caerau, Canton and Riverside
Advocacy Support Cymru    ASC provide advocacy services under the Mental Health Act and act as IMHAs under the Mental Capacity Act.
ASC say that business is as usual and advocates are working. Hospital visits depend on where staff are allowed on wards, but where not, links are made via telephone with inpatients. Mental Health Act hearings are conducted over skype.
Website  Tel 029 2054 0444
Age Cymru    Age Cymru 'Check-in-and-chat’ telephone  service for the over 70s 
The Alzheimers’ Society The Alzheimers’ Society are focusing on their helpline as the key tool to respond to requests for help.
If people are feeling worried for their loved ones or for people with dementia themselves, or if feeling isolated, lonely, please ring the Alzheimers Dementia Connect  Helpline (Get the Right Help Today) on 0333 1503456, open 7 days a week. If you need more in depth support, calls can then be put through to Dementia advisors in the local area. The team can offer all sorts of support.
You can also email on
Amber Project    The Amber Project will be providing a service to the young people they currently support through phone/social media. See  
Barnardos    Barnardo’s Mental Health and Emotional wellbeing service Delivery during COVID

Barnardo’s First Episode Psychosis Service with HeadRoom   
Service is available to young people aged 14 – 25 years living in Cardiff or the Vale of Glamorgan diagnosed as   experiencing a first episode of psychosis, referral is directly through Health Services and the clinical HeadRoom Team.
Alongside their clinical and therapeutic care plans, Barnardo’s support workers provide dynamic interventions supporting the social recovery and improved daily living skills.
Support continues to be provided using online and telephone platforms to connect with young people. Working within Gov’t guidance and organisational policy, face to face work has also been resumed, ensuring young people are less isolated preventing relapse, helping them connect and achieve positive outcomes.
For further information contact HeadRoom direct on  02921 824227
Early Intervention in Psychosis Service – Avon House, Stanwell Road, Penarth, Vale of Glamorgan CF642EZ
Barnardo’s Vale of  Glamorgan School and Community Based Counselling Service
We are using telephone and online platforms   to continue to deliver confidential counselling sessions to young people aged   13 – 19 years whom are educated and live in the Vale of Glamorgan during   these difficult times. If you are aged 10 – 12 years, we can provide   wellbeing support and guidance.  
If you think we could help you and you would   like to access our service get in touch with us as we require your consent to   contact you.
Please contact us:
•       Telephone:02920 577074 
•       Mobile:   07738689262
•       Email:

Barnardo’s Cardiff  Family Wellbeing service   
The Family Wellbeing Service offers early intervention and support to families living in Cardiff with children up to the age of 25 and that have an identified need for support in relation to emotional and mental health and wellbeing but below the level where they would be entitled to specialist health service and/or statutory care and support.
Our team of counsellors, therapists and family practitioners continue to deliver interventions of individual and group work sessions, supporting families whilst working from home using telephone, video and online platforms. Following assessment of need a family plan will be developed to help support you through challenges and difficulties.   Referral into the service is via the Cardiff Early Help Gateway – telephone 03000133133    

New – Barnardos Service- - See, Hear, Respond -Two new helplines and resources for children and families, and BAME children and families- 12 languages

Children, young people and families are able to self-refer online or through a telephone helpline available from noon 12pm until 7pm, Monday to Friday. Professionals are also welcome to refer through using the phone line or the enquiry form on the microsite. The microsite also holds a wealth of self-help information and links to local services The helpline number is 0800 157 7015 or you can visit the microsite at:

Plus first UK-wide helpline and live webchat facility for Black, Asian and minority ethnic children, young people and their families aiming to provide advice, signposting and support from trained specialist advisors and therapists – all of whom are from a diverse set of cultural backgrounds and able to speak a range of languages. This will run for 12 months ending in September 2021.

The helpline and live webchat facility for children from Black, Asian and other minority ethnic backgrounds is on 0800 151 2605 or visit:
BEAT    Beat’s response to the coronavirus situation (support for people with Eating disorders, families and friends)

Helpline services   
Our helpline   services continue to operate as normal. Beat’s advisors are highly trained,   and available to talk to anyone affected by an eating disorder.
Online support groups
Most of our online support groups for people experiencing and affected by an eating   disorder are running as normal. Full details including times are available   here:   
New Groups
The Sanctuary
The Sanctuary   is an online group created specifically in response to the Coronavirus,   subsequent social distancing and the anxieties this could lead to for people   with an eating disorder. A safe space for people with an eating disorder to   share concerns and advice on how they are coping with the pandemic.
Unlike our other online groups, The Sanctuary is available all-day during helpline   opening hours from 12:00pm to 8:00pm Monday to Friday & 4:00pm to 8:00pm   on Saturday's and Sunday's.
Access the sanctuary:   
The Haven – Starting Wednesday 25 March
The Haven will offer a place for people with an eating disorder to escape from the news and talk about coronavirus. It will operate from 6pm – 7pm every day.
More information about this group will be posted here:
Our helplines are for people experiencing an eating disorder themselves, for people who may be supporting someone through recovery and for people who may be worried   about someone - a loved one, friend, relative, pupil, colleague etc.
•  Helpline: 0808 801 0677
•  Studentline: 0808 801 0811
•  Youthline: 0808 801 0711
Our Helplines are open 365 days a year from 12pm–8pm during the week, and 4pm–8pm on weekends and bank holidays.   
Bi-Polar UK    Peer support line-Arrange a call back from Peer Support Line.

Call us: 07591375544 (please leave a voicemail and we will return your call as soon as possible)  Email:
Support groups -Find your nearest Bipolar UK Support Group.   Email
Ecommunity - Email:      See more
Breathe Breathe counselling and wellbeing centre is offering free counselling to people anywhere in the UK who have been affected by Covid-19. Eight fully-funded counselling sessions are available online and over the phone from 1st October. Face to face sessions are also available for people in Cardiff.

COVID-19 has had a big impact on many people’s lives, including financial stresses, relationship difficulties, bereavement, isolation and loneliness. In response to the pandemic, we have secured several sources of funding to provide professional support to those facing challenges with their mental health.

We continue to work with people to overcome the issues they face, from managing stress and anxiety to developing confidence. For more information contact 029 2044 0191 or email

To access the free counselling service, click on the link below to download a referral form:
British Heart Foundation    How to keep healthy while you can't go out   
Bullies Out     Bullies Out - We're Still Here…
‘Although we are not able to deliver our workshops and training   programmes, our valuable e-mentoring service is still available. We know that just because schools are closed, it doesn't mean that bullying will stop. 

Being a teenager is difficult no matter what and it’s easy to feel overwhelmed by everything we’re hearing about  Coronavirus disease (COVID-19) right now’.
C3SC C3SC - have produced a COVID-19 Directories of Support and Services including:
•  Emotional Wellbeing Service
•  Keysafe, adaptations and handypersons
•  Shopping food delivery services
•  Transport services
CALM (For men)    Calmzone - Web chat available 5pm-midnight, every day.
CALM - A little help to get you through these weird times
(For men)   
Cardiff Mind    Cardiff Mind – Still here to support you
Cardiff Mind are offering support to anyone over 18 and living  in Cardiff or any of our NHS colleagues experiencing mental health problems at this difficult time.
We are providing both online and telephone support Monday to  Friday 9am to 5pm, we are also able to offer private counselling sessions by Skype.
Please phone us: 029 2040 2040 or email us:
CAB    Citizens Advice Bureaus Cardiff and Vale of Glamorgan –             
Advice available via telephone, email  and webchat services as follows:
Telephone: Advicelink Cymru service  on 0300 3302 119
Advisers are available 9am – 5pm,  Monday – Friday
For help to make a Universal Credit  claim, contact our free national Help To Claim phone service on 08000 241 220
Advisers are available 8am – 6pm,  Monday – Friday
EU Citizens Rights:For advice on  making settled status applications contact us on 0300 3309 059
Consumer Advice:Contact the Citizens  Advice Consumer Helpline on 0808 223 1133; To speak with an adviser in Welsh,   call 0808 223 1144
Advisers are available 9am – 5pm,   Monday – Friday
For online help, to include access to   email and webchat services, please visit our website at
Please see website for more details or Facebook  and Twitter pages.
Facebook - @CACardiffVale
Twitter - @CardiffValeCAB
CAMHS Wellbeing Info See here
Cardiff & Vale Dementia friendly websites Cardiff Dementia Friendly website-A new website to provide information and advice for people with dementia and their families in Cardiff .

Vale of Glamorgan Dementia Friendly website.
Cardiff & Vale Recovery College info/courses- see
Cardiff City Football Foundation Connecting Generations.Digital...Cardiff City Football Foundation
Carers Wales ‘Me Time' is a chance for unpaid carers to do something for their own enjoyment.

These online sessions, funded by the Welsh Government, are a place where carers can get involved in a range of activities and explore new opportunities that they may not be able to do normally. We will be doing all sorts of things ranging from group viewings of the great wonders of the world, to arts, music, physical exercise, relaxation and mindfulness and so much more.

The sessions will be run from August to March 2021, with at least two sessions every week, at various times during the day, evenings and at weekends. These sessions will be updated regularly on our website.

The Me Time programme has been set up as a result of carers sharing concerns about their mental health and emotional wellbeing. The sessions we are offering have been informed by carers’ feedback and we will be evolving the programme based on what carers tell us.

Find out more here:

 Our weekly Care for a Cuppa sessions, where unpaid carers are invited to join us for a chat with other carers and to hear from organisations across Wales about the ways they support carers and their loved ones. Find out more here:
Carers Trust Wales Carers Trust Wales have published Caring for someone with dementia: A guide for family and friends, a comprehensive resource that brings together the practical information and emotional guidance that carers need to support their own well-being.
CCAWS CCAWS  are open for telephone calls, Monday to Friday- Tel 029 2043 4960 and are taking  referrals as normal. There is an answer machine in operation for messages.
Currently, they  are providing advocacy remotely and checking in with their clients via  zoom. The face to face befriending service is closed.
CCAWS counsellors are adding 2 minute clips of techniques to use when feeling  anxious, down for example- open to all- see
CCAWS normally  provide counselling, advocacy, befriending See   
The Community Wellbeing team, Cardiff    (UWHA)    The Community Wellbeing Team, Cardiff (UWHA) are continuing to take referrals (with appointments now being held over the phone).

If you are aware of anyone who might benefit from this service then please feel free to complete/pass on their online referral form:  
Cruse    At present and for the foreseeable future Cruse Cardiff & The Vale are able to offer Telephone Support (up to 6 sessions).

Referrals can be made through the usual route by calling our Cardiff & Vale Information Line on 02920 226166, leaving your name and number and   a volunteer will call you back or
Cruse is there to support those bereaved by  COVID19 and all other deaths.
The Cruse National Helpline 0808 808 1677 is free to call.  The Helpline is available Mon – Thursday 9.30am – 5pm, with late night opening until 8pm on Tues, Weds & Thursdays.
Please refer to for useful resources
CTSEW (Carers Trust SE Wales)    Cardiff and the Vale Carers Gateway
The Cardiff and the Vale Carers Gateway launched 24th of March - for information, advice  or simply someone to talk to - the team will be available to provide telephone and email support to carers across the region.
The team   can be contacted on:029 2192 1024  or follow on Facebook:
Dewis Cymru     Dewis Cymru -
For information on all local services   
DICE - Adult Education Cardiff Online courses
Diverse Cymru BME Mental Health Project   Cardiff & Vale BME Mental Health Recovery Project
Works with:
•  People from African, African/Black Caribbean, Bangladeshi, Indian and Pakistani communities
•  The long-established 3rd and 4th generation mixed parentage population of Cardiff
•  Asylum seekers and refugees

Our services include:
•   An individual Recovery plan – Collaborating with clients to identify individual goals and ideal paths to recovery
•   Support in the community – Help and support with everyday situations
•   Information and advice
•   Befriending – Befriending volunteers are trained and supported by Diverse Cymru to provide an informal social outlet to people who are isolated by their mental ill-health
•   Signposting for individuals, family members and carers
•   Hospital and GP visits
•   Understanding and encouragement

New- Six-month project to March 2021 to provide enhanced person-focussed Tier 0 / 1 support to vulnerable BAME people including Cardiff & Vale, who require mental health support during this time

Referrals from:
Self referrals, voluntary and community organisations, agencies working with homeless people, Housing support workers, Social services, Community Mental Health Teams (CMHTs), GPs and other health professionals, Probation services, Refugees and Asylum Seeker organisations

HYPE CYMRU – Helping young people through empowerment. Delivering workshop to key stage 2 and 3 and young people up to the age of 25 years old. Workshops on feelings, mental health knowledge, and breaking down stigma attached to mental health; how to talk about mental health, and who to speak to if you need help.

The project is run in Cardiff, Newport, Swansea and Wrexham. HYPE Cymru work in primary schools, secondary schools, youth centres, and even running our own Shed, where you can drop-in during the day and evening to have a chat and pick up information on mental health.

Green Prescription – HYPE Cymru works to help young people to take time out, maybe by taking up a form of exercise, or walking. HYPE encourages young people to practice mindfulness when they are on walks and to listen to themselves.

New- Six-month project to March 2021
The project’s purpose is to provide enhanced person-focussed Tier 0 / 1 support to vulnerable BAME people across Wales who require mental health support during this time.

It is needed because our usual methods of working have changed due to Covid-19 and we are experiencing an increase in demand for our specialist services from across Wales.

It will enable us to develop innovative ways to support people with mild to moderate mental ill health, tailored to individuals’ needs, complementing, and building on our BME mental health support services.

The project will be community focused and culturally sensitive, offering services in four community languages (including Arabic and Somali), aiming to improve individuals’ mental wellbeing so that they do not need to access primary services.

BME Mental Health Workplace Good Practice Certification Scheme
From April 2018, we have engaged with Health Boards, Trusts and voluntary sector organisations across Wales, assisting them to achieve the Diverse Cymru BME Mental Health Workplace Good Practice Certification. A certification quality mark independently verified by the United Kingdom Investor in Equality and Diversity (UKIED), the Certification will confirm an organisation’s commitment to the accessibility and quality of BME mental health services

Contact Diverse Cymru Tel 029 2036 8888 ;
EDAS (or Entry to Drug and Alcohol Services)     EDAS (or Entry to Drug and Alcohol Services is a single point of entry for anyone who feels that they have an issue with any  substance in both Cardiff and the Vale of Glamorgan. EDAS provide simple and  effective access to the full range of substance misuse services in Cardiff   and the Vale of Glamorgan
Telephone assessments available and telephone contact with all  existing and new clients plus option of offering sessions via Whats App, Zoom   and email.
Not sure if this service is for you? Why not give us a call to discuss what is out   there to support you. Please call our single point of contact mobile on 07880 784626. Monday to Friday 09:00 – 17:00, answer phone is also manned during these hours.  We   are also available on email 
For out of hours queries please contact Dan 24/7 0808 808 2234
The Emotional Wellbeing Service,
(CGL) for Children & Young People
The Emotional Wellbeing   Service for Children & Young People, Cardiff and Vale - Change, Grow, Live (CGL)
‘Things look a little different, but the   team at EWS are doing all we can to continue to support young people’s   wellbeing and substance misuse needs across Cardiff and the Vale of   Glamorgan.
During this challenging time, we are offering;
Telephone, video call or email substance   misuse support
Online ‘Living Life to the Full’ course
Information, advice and guidance on EWS   website and social media
Telephone, video call or email wellbeing   support (ages 14+)
Facebook:    /emotionalwellbeingservice    Twitter: @ews_cgl
Not sure whether to make a referral?
Want to know more?    
Please give us a call (0800 008 6879) or   send over an email ( and we will happily talk with you to   find the best way to support your young person.
Education Programmes for  Patients (EPP)-    For those who have internet access and use social media, there are regular posts to help provide support during this challenging time.

Autumn programme now available. Contact EPP on Facebook: EPPCaV Alternatively, send an email to EPP Cardiff
FAN    New - FAN on line groups connecting  people feeling lonely
Friends and Neighbours or FAN is a Cardiff based  charity (now expanded to Barry) that brings people of all ages and backgrounds together in the spirit of friendship.
In response to the Covid 19 measures, Friends And Neighbours (FAN) is now moving  online and group meetings are being held via Zoom and Messenger.- See
FAN say-  If   you are feeling lonely in isolation and would like to chat with your   neighbours from around the corner and around the world, keep up to date with   virtual FAN groups by following the Facebook page and checking the   website
Farmwell    Support for farmers during Covid-19 To find health & wellbeing support for the farming community   check out Farmwell, and the NFU Cymru hub of Covid-19   information.
Food    Food- Eat Well,   Spend Less –Tips during Covid 19 and food access points in Cardiff & Vale
Cardiff Central Hub have an advice line that can help with queries re benefits, services, etc and they can also arrange   delivery of food parcels for people who are isolating at home or unable to  buy food. 

The number is: 029 2087 1071

Food Vale Website - Lots of tips, links and info- inc Vale Foodbank– see -
Grassroots Cardiff    Grassroots Cardiff – not open but tweeting/videos
See @GrassrootsCF10   
GVS    GVS are still circulating e-bulletin updates.
See here for guidance for support groups working in the community
And here for an update of Vale third sector services
Hafal    Hafal are continuing to support their clients through telephone support. If anyone is feeling isolated or lonely they are welcome to link with the Hafal on line group: Contact Lydia Williams 07974 175189

The Ely/Caerau Hub and Gardening services at St Fagans is now open and accepting new referrals with social distancing measures- (morning and afternoon sessions). Contact Lesley Parker 07811 39925
Cafes still closed.

The Integrated Family Service in Cardiff and the Vale are supporting people by phone including support to access services, shopping, monitoring welfare etc. Telephone support is offered to those who had attended the Hafal Support Groups. For priority cases staff are looking for doorstop visits. Contact Lydia.

Hafal promise - to talk to anyone experiencing challenge or needing emotional support. See CLIC, - to talk on the on line group and facebook, you tube for self help videos.

See for more info.
In work support Funded by Welsh Govt to roll out this scheme from September to March 2021 in Cardiff and Vale in the wake of the pandemic,- providing counselling and physical support for people in work struggling with stress/anxiety. See info attached and here: flipbooks/
Meic Cymru
(Children & Young people)   
Meic Cymru -
Central point for all issues  information, advice and advocacy support for children and young people (CYP) in Wales up to the age of 25.
Free, confidential access to  Helpline Adviser Advocate (HAA) from 8am – midnight everyday 365 days per year through instant message (via website): text:84001, and phone:080880 23456
Information via Facebook, Instagram, Twitter, YouTube, and Website  
The Mentor Ring     The Mentor Ring are continuing to run groups on line:
  • Yoga classes  daily 10:30 to 11:30 a.m    
  • Salsa Classes Tuesdays & Fridays, 2 – 2.30 p.m. on Zoom. 
  • Also online for children with home projects: arts/e-story etc: Thursdays 12 -1 p.m  and Mondays 12 -2 p.m 
Contact Sujatha Thaladi on     
Mind UK    Mind UK has produced a useful webpage with tips for your wellbeing during this difficult time
Mind in the Vale of Glamorgan    Mind in the Vale are providing a service on line and  by phone to people within CMHTs and at the primary level-Tier 0 operating online and by phone.
Contact Mind on  01446 730792 for support

New- Mind are offering telephonic or online skype/Zoom calls to support  anyone who lives in the Vale and   experiences mental health problems.    They are able to support people with the following:
Guided self help - one-to-one service online
Counselling service now online
Courses on Zoom - managing stress and anxiety/anger management
Welfare calls
Outreach - shopping, medication
Social Prescribing
Support with benefits
Signposting to community support groups
Please phone –   01446 730792 or email   
Money and Pensions Service Money Navigator Tool - As part of the Money and Pensions Service’s commitment to helping people, it has launched a new online Money Navigator Tool to help people who have seen their finances impacted by Covid-19. It provides them with guidance personalised to their needs.
Move It or Lose It
Get Up and Go – Staying Steady   
Move It or Lose It …..deliver exercise classes for older people across the UK which   are aimed to help people stay fit, flexible and have good strength and   balance. They have produced a few online resources that are really useful, as well as a Covid-19 support pack for older people. One of the resources is  this ‘cuppa routine’ which is aimed at encouraging people to do some simple exercises while they are waiting for the kettle to boil   (Thanks to Public Health, C&V UHB).
There is also the CSP ‘Get Up and Go’ guide to staying steady which is a useful  resource for people