Care & Repair Cardiff and the Vale

Care & Repair Cardiff and the Vale, Tolven Court, Dowlais Road, Splott, Cardiff CF24 5LQ.
Telephone: 029 2047 3337

Fax: 029 2047 3347
email:
[email protected]

Care & Repair Cardiff and the Vale exists to help older people to repair, adapt and maintain their homes thereby enabling them to live as independently as possible with increased safety, security, warmth and comfort.

The core Casework Service is the focal point of the Agency and forms the nucleus from which the Agency operates its business. The service helps people complete repairs, improvements and adaptations to their properties, through the provision of expert advice, support and practical assistance in the form of a co-ordinated, holistic, client centred, problem-led casework and technical service. The work undertaken by the Agency can range from very small items such as the repairing of a small water leak, the installation of handrails or new locks through to major jobs such as bathroom conversions or replacing a roof.

The services provided by the Agency’s Caseworkers are citizen-centred and as such, are tailored according to the client’s needs. The Caseworkers will listen to what an older person wants and needs and will then put together a package with support to make it happen. This is flexible, so that if a client does not agree with anything suggested, or if their needs change, the services to them will change as well. The advice service is free for clients.

Referrals:

Casework clients are older people, primarily aged 75 and over, who own their own homes or are private tenants. The full formal service, however, can and does assist people aged between 60 to 74 in certain circumstances (predominantly where they are living alone, receiving pension credit and/or have a limiting long-term illness).

Clients accessing the service should be experiencing a housing problem involving some element of repairs, maintenance, adaptations and/or improvements works.