There is widespread recognition that service users and carers are experts, with an in-depth knowledge of mental health services and of living with mental ill-health. No one else, no matter how well trained or qualified, can possibly have had the same experience of the onset of mental ill health, the same initial contact with services or the same journey through the mental health system as you.

Your voice is an important resource that can help to improve individual packages of care as well as mental health services generally. In addition getting involved; sharing your expertise and experiences can help with your own recovery, lead to new ideas, improved ways of working, and services to become more relevant to local needs.

Not everyone is able to attend meetings, or has the capacity to join in during standard working hours, however YOUR VOICE MATTERS! Here we will share requests for your feedback, surveys and consultations from organisations and services which are seeking your expert knowledge that you can complete in your own time. Check back regularily for more opportunities as they arise. 

Service User and Carer experience of being on waiting list for a Psychology or Psychological Therapies intervention during the last two years of the Pandemic.

Service User and Carer experience of being on waiting list for a Psychology or Psychological Therapies intervention during the last two years of the Pandemic.

One of our Sefyll Reps who attends the Psychological Therapies Management Committee (PTMC) was asked to gain opinions and information about the Service User and Carer experience of being on waiting list for a Psychology or Psychological Therapies intervention during the last two years of the Pandemic.

 The committee helps to shape future service developments now that we are moving out of the restrictions associated with and gets feedback from service users and carers about how the services are doing and feed back to the Group.

 We have formulated these questions to gather your experiences. Please respond to the questions and send your responses in to

 [email protected]

 The closing date for responses is April 30th 2022.

Thank you very much for your help.


  1. How do you as a service user or carer rate the performance of the Psychological Therapies service during the Pandemic?


  1. What experiences have you had of waiting lists during the pandemic?


  1. What information and/or advice was given to you while on the waiting list?


  1. In conclusion, how would you describe your experiences of being on a waiting list during the pandemic?      


  1. Do you have anything else you would like to say about your experience?
All Wales Patient Questionnaire

All Wales Patient Questionnaire

All Wales Patient Questionnaire. Communicating with patients in their language of choice

The Welsh Ambulance Services NHS Trust has a statutory requirement to offer a bilingual service in accordance with the Welsh Language Act 1993.

We acknowledge that it is every patient’s right to be communicated with through the language of their choice. It is our intention to provide a fully bilingual service to our users.

There are a number of services we provide that requires communication through a number of different formats:

  • Face to face
  • Over the telephone
  • In writing
  • Through our websites

Please take a few minutes to complete our questionnaire. Any information provided will be treated in confidence.

Complete the survey here: Welsh Ambulance Service

Holiadur Cleifion Cymru gyfan

Mae’n ofynnol yn statudol i Ymddiriedolaeth GIG Gwasanaethau Ambiwlans Cymru gynnig gwasanaeth dwyieithog yn unol â Deddf yr Iaith Gymraeg 1993.

Rydym yn cydnabod fod gan bob claf hawl i gyfathrebu yn eu dewis iaith. Y nod yw cynnig gwasanaeth cwbl ddwyieithog i ddefnyddwyr gwasanaeth.

Rydym yn cynnig nifer o wasanaethau sydd angen cyfathrebu trwy sawl ffurf gwahanol:

  • Wyneb yn wyneb
  • Dros y ffôn
  • Yn ysgrifenedig
  • Ar ein gwefan

A fyddech chi cystal â chymryd ychydig funudau i gwblhau ein holiadur os gwelwch yn dda. Bydd unrhyw wybodaeth a ddarperir yn cael ei thrin yn gyfrinachol.

Cymerwch yr arolwg yma

cavamh Website Feedback

If you have a few moments to give us some feedback on our website we would love to hear from you.

Please take our short survey here

Trauma-Informed Wales: A Societal Approach to understanding, preventing and supporting the impacts of Trauma and Adversity




The Adverse Childhood Experiences (ACE) Support Hub and Traumatic Stress Wales have collaborated on the co-production of a National Trauma Practice Framework for Wales that covers all age groups and all forms of adversity and traumatic events. The aim of the framework is to help people, organisations and systems to prevent adversity and trauma and their associated negative effects. It will facilitate the development of a whole systems approach to supporting the needs of people who have experienced adversity and trauma and seeks to bring consistency and coherence to support that effort and ensure that it meets the needs of those affected by trauma. This extends from the need for empathic, compassionate responses across all Welsh society and more acute and specialist interventions that may be required to support those who have clinical needs following experiences of trauma. The Framework provides agreed definitions and a consistency of understanding of what is meant by the different levels of practice in preventing adversity and trauma and supporting people affected by it.

We brought together an Expert Reference Group to advise us and support this work; this includes people with lived experience, practitioners from a range of sectors, clinical and non-clinical leads and academics to ensure the Framework is truly co-produced and which places humanity at its heart.

This framework is now open to public consultation and will remain so until 17th June 2022

To read the Framework document and take part in the consultation please follow this link: Trauma Informed Framework Consultation

Research with iSupport

Research with iSupport

Do you care for or work with someone who lives with dementia?

Do you want to participate in research that will benefit people living with dementia and their carers?

Research with iSupport

iSupport is an interactive care package for caregivers of people with dementia

Looking for Welsh speaking people who work OR volunteer with individuals and families touched by dementia.

contact: Gwenllian Hughes – [email protected]

Chwilio am siaradwyr Cymraeg sy’n gweithio/gwirfoddoli efo pobl sy’n byw efo dementia.

Helpwch gwella’r cefnogaeth Gymraeg ar gyfer gofalwyr anffurfiol.

Ebostiwch cwestiynau.

Lledaenwch y neges os gwelwch yn dda!

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