Free helpline for children up the age of 18 to provide confidential counselling for any child or young person with any problem.

24hr freephone number

Tel: 0800 1111

Childline also provides counselling by letter at:

Childline, Freepost 1111, London, N1 0BR

Website: www.childline.org.uk


Telephone service for parents and carers of children with disabilities or special needs, including learning difficulties, physical disabilities, medical conditions, rare syndromes and behavioural difficulties.

Helpline open Mon 10am-4pm & 5.30-7.30pm Tues-Fri 10am-4pm

Tel: 0808 808 3555

Textphone: 0808 808 3556

Website: www.cafamily.org.uk


A helpline for families with babies who cry excessively, giving practical support and sympathetic understanding.

Helpline open 9am-10pm 7 days a week

Tel: 0800 448 0737

Website: www.cry-sis.org.uk

Family Rights Group

Helpline for families whose children are involved with social services. Provides telephone and written advice.

Helpline open 9.30am -3pm, Monday-Friday.

Tel: 0808 8010 366 (free phone)

Website: www.frg.org.uk

Family Lives (formerly Parentline Plus)

Helpline for parents offering listening, information and counselling on various parenting problems.
Office number: 020 7284 5500

Helpline Open
Mon-Fri 9am-9pm
Sat/Sun 10am-3pm

Tel: 0808 800 2222 (freephone number)

Email: [email protected]

Website: www.parentlineplus.org.uk


National Advice Line offering support and information and a network of self help groups to lone parents.

Online forum 24/7

Helpline Opening Times:
Monday 10am-1pm & 4-6pm
Tuesday 10am-1pm
Wednesday 10am-1pm & 5-7pm
Thursday 10am-1pm
Friday 10am-1pm.

Tel: 0808 802 0925

Tel: 0808 8020 925

Website: www.gingerbread.org.uk


Available for 11-18 year olds in Cardiff, Kooth provides an online counselling service.

Monday-Friday 12 noon till 10pm
Weekends 6pm till 10pm



Meic is the national information advice and advocacy helpline for children and young people in Wales. This service is open to those aged 0-25 years and provides information, signposting to other services and access to an independent professional advocate as and when needed to support them with their concerns. Children and young people can access Meic 24 hours a day, 7 days a week.

080880 23456 (24 hr freephone number, also free from mobiles – won’t show up on the bill)

SMS Messages: 84001 (again, completely free and anonymous)

Website: www.meiccymru.org (instant messaging option for contact via webchat)


Young Minds Parents

A telephone service for providing information and advice for parents, professionals or anyone else with a concern about the mental health of a child.

Helpline open Monday- Friday, 9.30am-4pm (free for mobiles and landlines)

Tel: 0808 802 5544

For general enquiries, you can contact the main office Monday-Friday, 9.30am-5.30pm.
Office Tel: 020 7089 5050

Young Minds, Suite 11, Baden Place, Crosby Row, London, SE1 1YW.

Website: www.youngminds.org.uk


For information about the range of children and young people’s emotional and mental health services provided by Cardiff and Vale University Health Board and how to access them, please link to http://cavyoungwellbeing.wales/ ,


Information and contacts for individual services can be found here


Last Updated: September 14, 2023
If any data is incorrect, please contact us to report it.
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