Helplines & Websites Information Services

Below is listed a selection of telephone helplines, which is not exhaustive. Please contact Cardiff and Vale Action for Mental Health (cavamh) on 029 2022 2000 [Caroline Fellows or Carol Cooke]   if you have details of a helpline for  inclusion. October 2018 - updates...we are in the process of updating this list . Some of the entries may be out of date.

Showing 32 results
Directory

Abuse

Action on Elder Abuse – Now known as Hourglass Helpline for older people who are being ill-treated, abused or are in fear of any form of abuse. Open 9am-5pm Monday-Friday. Answerphone service if busy or out of hours. Tel: 0808 808 8141

Adoption

Adoption UK Helpline that offers practical suggestions, information and encouragement, or can point you in the right direction for specialist help, wherever you are in the process, whatever difficulties you are having. Helpline: 0300 666 0006 (Calls will be charged at standard network rates.) Options to select which nation Helpline you would like to talk […]

Alcohol and Drugs

Alcoholics Anonymous Tel: 0800 9177 650 (24hr helpline) Email: [email protected] Website: www.alcoholics-anonymous.org.uk Narcotics Anonymous Provides confidential advice to help people who consider themselves an addict and organises help groups where people can share their experience with other users. Open 10am-midnight (answerphone available outside these times) Tel: 0300 9991 212 Website: www.ukna.org Wales Drug and Alcohol Helpline […]

Anxiety & Phobias

Anxiety UK Anxiety UK offers support, advice and information on a range of anxiety and depression-related conditions. Tel: 03444 775 774  (Open Monday-Friday, 9.30am-5.30pm. Closed bank holidays.) Text support: 07537 416 905 Website: www.anxietyuk.org.uk No Panic No Panic is a registered charity which helps people who suffer from Panic Attacks, Phobias, Obsessive Compulsive Disorders and […]

Autistic Spectrum Disorders

National Autistic Society The National Autistic Society provides a range of support, guidance and advice. Website: https://www.autism.org.uk/

Bereavement

The Compassionate Friends TCF is a charitable organisation of bereaved parents, siblings and grandparents dedicated to the support and care of other bereaved parents, siblings, and grandparents who have suffered the death of a child/children. Helpline: 0345 123 2304 (open 10am-4pm, 7pm-10pm) Email: [email protected] Website: www.tcf.org.uk Cruse Bereavement Care Helpline: 0808 808 1677 Monday – […]

Black and Minority Ethnic Support

Muslim Community Helpline An independent emotional support service for Muslims provided by experienced former-MWHL counsellors. This service provides spiritual counselling, referrals to consultants and all forms of help. Service Hours: Monday to Friday, 10 am to 1 pm (core hours). Extended service: Wednesdays 6 pm to 8 pm (male counsellor, pre-booking required) & Fridays (1 […]

Carers

Carers UK Provides advice on dealing with stresses and strains and financial problems that caring can bring. Advice also available for young carers. Helpline open Monday to Friday, 9am – 6pm Tel: 0808 808 7777 Email: [email protected] Carers can write for advice, if they wish, to; River House, Ynys Bridge Court, Gwaelod y Garth, Cardiff, […]

Children, Families & Young People

Childline Free helpline for children up the age of 18 to provide confidential counselling for any child or young person with any problem. 24hr freephone number Tel: 0800 1111 Childline also provides counselling by letter at: Childline, Freepost 1111, London, N1 0BR Website: www.childline.org.uk Contact-a-Family Telephone service for parents and carers of children with disabilities […]

Counselling / Psychotherapy / Talking Treatments

Childline Free helpline for children up the age of 18 to provide confidential counselling for any child or young person with any problem. 24hr freephone number Tel: 0800 1111 Childline also provides counselling by letter at: Childline, Freepost 1111, London, N1 0BR Website: www.childline.org.uk  Kooth Available for 11-18 year olds in Cardiff, Kooth provides an […]

Dementia

Alzheimer’s Society National Dementia Helpline  If you have concerns about Alzheimer’s disease or about any other form of dementia, Alzheimer’s Society National Dementia Helpline can provide information, support, guidance and signposting to other appropriate organisations. Online and email advice is also available. Helpline opening times: 9am – 8pm Monday to Wednesday9am – 5pm on Thursday […]

Depression

Journeys  Provides information on depression and self-help groups run by Journeys. Open 10am-5pm Mon-Fri. Tel: 029 2069 2891 Website: www.journeysonline.org.uk Bipolar UK Offer information and advice on bipolar. Open 9am-5pm, Monday-Friday. Tel: 020 7931 6480 Wales office: 01633 244 244 Individuals can also access support using the online e-community available at www.bipolaruk.org.uk/e-community Website: www.bipolaruk.org.uk Email: […]

Disability

Changing Faces Support Service Provides free and confidential help, support and information for anyone who has a disfigurement, their families and friends. Open 10am-4pm, Monday-Friday. Tel: 0300 012 0275 Email: [email protected] Website: www.changingfaces.org.uk

Domestic Violence

Domestic Violence Helpline  Free to call from payphones & landlines (and from most mobiles, check with your service provider). Gives support to women experiencing domestic violence and makes referrals to different refuges. This is a 24 hour helpline. Tel: 0808 2000 247 Respect PhonelineThe Respect Phoneline is a service for any perpetrator of domestic violence […]

Eating Disorders

beat (formally the Eating Disorders Association)  Provides information, help and support for people affected by eating disorders. Offers a range of services including helplines, self help network and membership. Adult Helpline- Mon-Fri 10.30am-8.30pm, Sat 1pm-4.30pm Tel: 0845 634 1414 Youth Helpline- Mon-Fri 4.00pm-8.30pm, Sat 1pm-4.30pm Tel: 0845 634 7650 Email: [email protected] Website: www.b-eat.co.uk

Emotional Distress

Bristol Crisis Service for Women  Telephone counselling for any women in distress, with a particular focus on self injury. Offers listening, telephone counselling and information on local services. Also produces publications and runs training on self injury. Helpline open: Fri: 9pm – 12.30 am Sat 9pm – 12.30 am Sun: 6pm – 9pm Tel: 0117 […]

Epilepsy

Epilepsy  Offers information, advice and listening support to sufferers of epilepsy. Run by the British Epilepsy Association. Admin number: 0113 391 0300 Freephone helpline open Mon-Thurs 9am-4.30pm & Fri 9am-4pm Tel: 0808 800 5050 Website: www.epilepsy.org.uk National Society for Epilepsy Helpline for people with epilepsy, their families, parents or carers and health professionals. Offers information, […]

Gambling

Gamblers Anonymous  Gives free confidential advice to anyone affected, directly or indirectly, by gambling. Website: www.gamblersanonymous.org.uk  GamcareOffers free confidential telephone advice and counselling to anyone who feels they may have a problem with gambling. Also online support- forum, chat-room, and information. Helpline open 8am -midnight 7 days a week Tel: 0808 8020 133 Website: www.gamcare.org.uk

Health

Mens Health Helpline Open Mon, 7pm – 9pm (nurse available)Tel: 020 8995 4448 NHS Direct24 hour hotline providing a confidential service from a qualified nurse on any health queries. Open 7 days a week 365 days a year. Tel: 0845 46 47 Website: www.nhsdirect.wales.nhs.uk Sexual Health Information Line Provides advice and information on sexual health, […]

Housing

Shelter Cymru’s national LGBT housing helpline will provide targeted housing advice and support for lesbian, gay, bisexual and transgender people across the whole of Wales. The helpline number is 0844 264 2554. Open 9am-5pm Mon – Fri People can also email [email protected] We also have a new facebook account which we are contactable on, https://www.facebook.com/pages/Shelter-Cymru-LGBT-Housing-Helpline/510345759043016?ref=hl […]

Legal Advice

Liberty – Legal Advice Line  Liberty runs a telephone advice line for members of the public who have queries about public law and human rights. The line is staffed by volunteer solicitors and barristers. Open 6.30pm-8.30pm Mon and Thurs, 12.30pm-2.30pm Wed Tel: 0845 123 2307 Write to: 21 Tabard St, London, SE1 4EA. Website: www.liberty-human-rights.org.uk […]

Mental Health

Assist (Assistance Support and Self Help in surviving Trauma)  Telephone support and counselling for people experiencing post traumatic stress disorder (PTSD). Also provide face to face counselling and support, early intervention and clinical assessment for PTSD & anything trauma related.Office number: 01788 551919 Answer service – leave message and they will get back to caller. […]

Money

National Debt Line Tel: 0808 8084000 Website: www.nationaldebtline.co.uk Consumer Credit Counselling Service Free resource for families and individuals with debt problems. The website includes CCCS Debt Remedy online debt counselling service. This service is completely free, you don’t have to provide your name and all the advice you receive will be based on your situation […]

Neurological Conditions

CJD(Creutsfeld Jacob Disease) Support  Provides practical and emotional support for families and professionals affected by all strains of CJD. Support Network Helpline Tel: 01630 673 973 Website: www.cjdsupport.net ME Association ME – otherwise known as chronic fatigue syndrome. ME Association is a UK membership organisation empowering members to manage their illness through information and training; […]

Post Natal Depression

National Meet a Mum Association  Offers support and friendship to all new mothers and their families through a nationwide network; also offers a helpline for mothers experiencing Post Natal depression. Lines open 7pm-10pm Mon to Fri. Tel: 0845 120 3746 Website: www.mama.co.uk PANDAS (Pre and postnatal Depression and Support) Supporting families suffering from pre (antenatal) […]

Pre Menstrual Problems

National Association for Pre Menstrual Syndrome  Helpline staffed by practice nurses with experience of physical and mental health problems associated with PMS. Open Wed, Thurs, Fri only. 24-hour answer phone gives details of Helpline times and numbers. Tel: 0844 8157 311 Website: www.pms.org.uk

Pregnancy, Abortion and Miscarriage

British Pregnancy Advisory Service  Telephone action line to make appointments and receive advice on any aspect of pregnancy. Open 24hrs. Tel: 08457 304 030 Website: www.bpas.org Anti-Natal Results Services (ARC)Supports people when an abnormality is diagnosed in their pregnancy or who have experienced a termination in their pregnancy because of this. Admin number: 020 7631 […]

Rape and Sexual Abuse

Childline Free helpline for children up to the age of 18. 24 hour Tel: 0800 1111 Website: www.childline.org.uk See also Counselling section. NSPCCHelpline for parents, children abusers, professionals or anyone wanting help and advice. Helpline number: 0808 800 5000 24 hour line New hard of hearing services: ISDN videophone: 0208 4631 148 Webcam: nspcc.signvideo.tv text: 08000 […]

Self Harm

Basement Project  Provides information about abuse and self harm to survivors, families & friends and workers. To order books contact: Tel: 01873 856 524 P0 Box 5, Abergavenny, NP7 5XW. Website: http://www.basementproject.co.uk/ CASS Women’s Self Injury Helpline CASS Women’s Self Injury Helpline, run by Self Injury Support, aims to offer non-judgemental, non-directional emotional support to […]

Sexual Health

NHS National Sexual Health Helpline  Provides free support and advice on sexual health. Freephone - open 24 hours a day.Tel: 0800 567 123

Sexuality and Gender

Switchboard – the LGBT+ Helpline Helpline open 10am-11pm every day including weekends Tel: 0300 330 0630 Website: https://switchboard.lgbt/ Email: [email protected] LGBT Foundation Helpline offering advice, support and information on various LGBT issues. Tel: 0345 3 30 30 30 (Open 10am-10pm, Monday-Friday) Email: [email protected] Website: www.lgbt.foundation FFLAG Information and support group for families and friends of lesbians […]

Support for Families of Offenders

Prisoners Families Helpline Information, help and advice for families on all aspects of the criminal justice system in England and Wales from arrest through to release. Helpline: 0808 808 2003 (freephone: including most mobiles). The helpline is open 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday. email: [email protected] website: www.prisonersfamilies.org FFOPS […]
Showing 32 results
Directory Group

Abuse

Action on Elder Abuse – Now known as Hourglass Helpline for older people who are being ill-treated, abused or are in fear of any form of abuse. Open 9am-5pm Monday-Friday. Answerphone service if busy or out of hours. Tel: 0808 808 8141
A

Adoption

Adoption UK Helpline that offers practical suggestions, information and encouragement, or can point you in the right direction for specialist help, wherever you are in the process, whatever difficulties you are having. Helpline: 0300 666 0006 (Calls will be charged at standard network rates.) Options to select which nation Helpline you would like to talk […]
A

Alcohol and Drugs

Alcoholics Anonymous Tel: 0800 9177 650 (24hr helpline) Email: [email protected] Website: www.alcoholics-anonymous.org.uk Narcotics Anonymous Provides confidential advice to help people who consider themselves an addict and organises help groups where people can share their experience with other users. Open 10am-midnight (answerphone available outside these times) Tel: 0300 9991 212 Website: www.ukna.org Wales Drug and Alcohol Helpline […]
A

Anxiety & Phobias

Anxiety UK Anxiety UK offers support, advice and information on a range of anxiety and depression-related conditions. Tel: 03444 775 774  (Open Monday-Friday, 9.30am-5.30pm. Closed bank holidays.) Text support: 07537 416 905 Website: www.anxietyuk.org.uk No Panic No Panic is a registered charity which helps people who suffer from Panic Attacks, Phobias, Obsessive Compulsive Disorders and […]
A

Autistic Spectrum Disorders

National Autistic Society The National Autistic Society provides a range of support, guidance and advice. Website: https://www.autism.org.uk/
A

Bereavement

The Compassionate Friends TCF is a charitable organisation of bereaved parents, siblings and grandparents dedicated to the support and care of other bereaved parents, siblings, and grandparents who have suffered the death of a child/children. Helpline: 0345 123 2304 (open 10am-4pm, 7pm-10pm) Email: [email protected] Website: www.tcf.org.uk Cruse Bereavement Care Helpline: 0808 808 1677 Monday – […]
B

Black and Minority Ethnic Support

Muslim Community Helpline An independent emotional support service for Muslims provided by experienced former-MWHL counsellors. This service provides spiritual counselling, referrals to consultants and all forms of help. Service Hours: Monday to Friday, 10 am to 1 pm (core hours). Extended service: Wednesdays 6 pm to 8 pm (male counsellor, pre-booking required) & Fridays (1 […]
B

Carers

Carers UK Provides advice on dealing with stresses and strains and financial problems that caring can bring. Advice also available for young carers. Helpline open Monday to Friday, 9am – 6pm Tel: 0808 808 7777 Email: [email protected] Carers can write for advice, if they wish, to; River House, Ynys Bridge Court, Gwaelod y Garth, Cardiff, […]
C

Children, Families & Young People

Childline Free helpline for children up the age of 18 to provide confidential counselling for any child or young person with any problem. 24hr freephone number Tel: 0800 1111 Childline also provides counselling by letter at: Childline, Freepost 1111, London, N1 0BR Website: www.childline.org.uk Contact-a-Family Telephone service for parents and carers of children with disabilities […]
C

Counselling / Psychotherapy / Talking Treatments

Childline Free helpline for children up the age of 18 to provide confidential counselling for any child or young person with any problem. 24hr freephone number Tel: 0800 1111 Childline also provides counselling by letter at: Childline, Freepost 1111, London, N1 0BR Website: www.childline.org.uk  Kooth Available for 11-18 year olds in Cardiff, Kooth provides an […]
C

Dementia

Alzheimer’s Society National Dementia Helpline  If you have concerns about Alzheimer’s disease or about any other form of dementia, Alzheimer’s Society National Dementia Helpline can provide information, support, guidance and signposting to other appropriate organisations. Online and email advice is also available. Helpline opening times: 9am – 8pm Monday to Wednesday9am – 5pm on Thursday […]
D

Depression

Journeys  Provides information on depression and self-help groups run by Journeys. Open 10am-5pm Mon-Fri. Tel: 029 2069 2891 Website: www.journeysonline.org.uk Bipolar UK Offer information and advice on bipolar. Open 9am-5pm, Monday-Friday. Tel: 020 7931 6480 Wales office: 01633 244 244 Individuals can also access support using the online e-community available at www.bipolaruk.org.uk/e-community Website: www.bipolaruk.org.uk Email: […]
D

Disability

Changing Faces Support Service Provides free and confidential help, support and information for anyone who has a disfigurement, their families and friends. Open 10am-4pm, Monday-Friday. Tel: 0300 012 0275 Email: [email protected] Website: www.changingfaces.org.uk
D

Domestic Violence

Domestic Violence Helpline  Free to call from payphones & landlines (and from most mobiles, check with your service provider). Gives support to women experiencing domestic violence and makes referrals to different refuges. This is a 24 hour helpline. Tel: 0808 2000 247 Respect PhonelineThe Respect Phoneline is a service for any perpetrator of domestic violence […]
D

Eating Disorders

beat (formally the Eating Disorders Association)  Provides information, help and support for people affected by eating disorders. Offers a range of services including helplines, self help network and membership. Adult Helpline- Mon-Fri 10.30am-8.30pm, Sat 1pm-4.30pm Tel: 0845 634 1414 Youth Helpline- Mon-Fri 4.00pm-8.30pm, Sat 1pm-4.30pm Tel: 0845 634 7650 Email: [email protected] Website: www.b-eat.co.uk
E

Emotional Distress

Bristol Crisis Service for Women  Telephone counselling for any women in distress, with a particular focus on self injury. Offers listening, telephone counselling and information on local services. Also produces publications and runs training on self injury. Helpline open: Fri: 9pm – 12.30 am Sat 9pm – 12.30 am Sun: 6pm – 9pm Tel: 0117 […]
E

Epilepsy

Epilepsy  Offers information, advice and listening support to sufferers of epilepsy. Run by the British Epilepsy Association. Admin number: 0113 391 0300 Freephone helpline open Mon-Thurs 9am-4.30pm & Fri 9am-4pm Tel: 0808 800 5050 Website: www.epilepsy.org.uk National Society for Epilepsy Helpline for people with epilepsy, their families, parents or carers and health professionals. Offers information, […]
E

Gambling

Gamblers Anonymous  Gives free confidential advice to anyone affected, directly or indirectly, by gambling. Website: www.gamblersanonymous.org.uk  GamcareOffers free confidential telephone advice and counselling to anyone who feels they may have a problem with gambling. Also online support- forum, chat-room, and information. Helpline open 8am -midnight 7 days a week Tel: 0808 8020 133 Website: www.gamcare.org.uk
G

Health

Mens Health Helpline Open Mon, 7pm – 9pm (nurse available)Tel: 020 8995 4448 NHS Direct24 hour hotline providing a confidential service from a qualified nurse on any health queries. Open 7 days a week 365 days a year. Tel: 0845 46 47 Website: www.nhsdirect.wales.nhs.uk Sexual Health Information Line Provides advice and information on sexual health, […]
H

Housing

Shelter Cymru’s national LGBT housing helpline will provide targeted housing advice and support for lesbian, gay, bisexual and transgender people across the whole of Wales. The helpline number is 0844 264 2554. Open 9am-5pm Mon – Fri People can also email [email protected] We also have a new facebook account which we are contactable on, https://www.facebook.com/pages/Shelter-Cymru-LGBT-Housing-Helpline/510345759043016?ref=hl […]
H

Legal Advice

Liberty – Legal Advice Line  Liberty runs a telephone advice line for members of the public who have queries about public law and human rights. The line is staffed by volunteer solicitors and barristers. Open 6.30pm-8.30pm Mon and Thurs, 12.30pm-2.30pm Wed Tel: 0845 123 2307 Write to: 21 Tabard St, London, SE1 4EA. Website: www.liberty-human-rights.org.uk […]
L

Mental Health

Assist (Assistance Support and Self Help in surviving Trauma)  Telephone support and counselling for people experiencing post traumatic stress disorder (PTSD). Also provide face to face counselling and support, early intervention and clinical assessment for PTSD & anything trauma related.Office number: 01788 551919 Answer service – leave message and they will get back to caller. […]
M

Money

National Debt Line Tel: 0808 8084000 Website: www.nationaldebtline.co.uk Consumer Credit Counselling Service Free resource for families and individuals with debt problems. The website includes CCCS Debt Remedy online debt counselling service. This service is completely free, you don’t have to provide your name and all the advice you receive will be based on your situation […]
M

Neurological Conditions

CJD(Creutsfeld Jacob Disease) Support  Provides practical and emotional support for families and professionals affected by all strains of CJD. Support Network Helpline Tel: 01630 673 973 Website: www.cjdsupport.net ME Association ME – otherwise known as chronic fatigue syndrome. ME Association is a UK membership organisation empowering members to manage their illness through information and training; […]
N

Post Natal Depression

National Meet a Mum Association  Offers support and friendship to all new mothers and their families through a nationwide network; also offers a helpline for mothers experiencing Post Natal depression. Lines open 7pm-10pm Mon to Fri. Tel: 0845 120 3746 Website: www.mama.co.uk PANDAS (Pre and postnatal Depression and Support) Supporting families suffering from pre (antenatal) […]
P

Pre Menstrual Problems

National Association for Pre Menstrual Syndrome  Helpline staffed by practice nurses with experience of physical and mental health problems associated with PMS. Open Wed, Thurs, Fri only. 24-hour answer phone gives details of Helpline times and numbers. Tel: 0844 8157 311 Website: www.pms.org.uk
P

Pregnancy, Abortion and Miscarriage

British Pregnancy Advisory Service  Telephone action line to make appointments and receive advice on any aspect of pregnancy. Open 24hrs. Tel: 08457 304 030 Website: www.bpas.org Anti-Natal Results Services (ARC)Supports people when an abnormality is diagnosed in their pregnancy or who have experienced a termination in their pregnancy because of this. Admin number: 020 7631 […]
P

Rape and Sexual Abuse

Childline Free helpline for children up to the age of 18. 24 hour Tel: 0800 1111 Website: www.childline.org.uk See also Counselling section. NSPCCHelpline for parents, children abusers, professionals or anyone wanting help and advice. Helpline number: 0808 800 5000 24 hour line New hard of hearing services: ISDN videophone: 0208 4631 148 Webcam: nspcc.signvideo.tv text: 08000 […]
R

Self Harm

Basement Project  Provides information about abuse and self harm to survivors, families & friends and workers. To order books contact: Tel: 01873 856 524 P0 Box 5, Abergavenny, NP7 5XW. Website: http://www.basementproject.co.uk/ CASS Women’s Self Injury Helpline CASS Women’s Self Injury Helpline, run by Self Injury Support, aims to offer non-judgemental, non-directional emotional support to […]
S

Sexual Health

NHS National Sexual Health Helpline  Provides free support and advice on sexual health. Freephone - open 24 hours a day.Tel: 0800 567 123
S

Sexuality and Gender

Switchboard – the LGBT+ Helpline Helpline open 10am-11pm every day including weekends Tel: 0300 330 0630 Website: https://switchboard.lgbt/ Email: [email protected] LGBT Foundation Helpline offering advice, support and information on various LGBT issues. Tel: 0345 3 30 30 30 (Open 10am-10pm, Monday-Friday) Email: [email protected] Website: www.lgbt.foundation FFLAG Information and support group for families and friends of lesbians […]
S

Support for Families of Offenders

Prisoners Families Helpline Information, help and advice for families on all aspects of the criminal justice system in England and Wales from arrest through to release. Helpline: 0808 808 2003 (freephone: including most mobiles). The helpline is open 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday. email: [email protected] website: www.prisonersfamilies.org FFOPS […]
S
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