Primary Mental Health Support Service (PMHSS)

The PMHSS is a service for people of all ages living with common mental health issues, including children and older people. Examples include low mood, feeling anxious, stressed or overwhelmed. You may also access the service for a specific concern related to your psychological wellbeing.

The service is for people who want to try new ways of helping themselves. We assist individuals in developing a personal action plan to address mental health needs.

The PMHSS covers all areas of Cardiff and the Vale of Glamorgan. It is provided by the NHS free of charge.

The PMHSS is not designed for people requiring urgent assistance or long term support.

About us:

The team is made up of professional staff from a variety of mental health backgrounds.

The service is recovery focused. This means that each person will be supported to identify goals that are important to them.

We strive to contact each person within 28 days of a referral to offer a telephone assessment, followed by information and advice about appropriate local support services or short term work directly with a member of the team.

What can we offer?

There will be a range of educational and therapeutic based courses offered. Some examples of themes include:

  • Stress Control
  • Mindfulness
  • Acceptance and Commitment Therapy (ACT)
  • CBT for anxiety and depression
  • Anger Awareness
  • Behavioural Activation

Groups will be run in community venues in your local area.

The staff work closely with other services within your community that might be of benefit to you.

In some circumstances, you will be able to meet with a member of staff in person.

How to access the service

Speak to your GP or a member of your local community mental health team if you feel this service might be appropriate for you.

Your GP/ mental health worker will be able to refer you to the service with your permission


PMHSS, Hamadryad Centre, Clarence Embankment, Butetown, Cardiff CF10 5UY
Tel: 029 2090 6210

Julian Willett (PMHSS Manager)
Tel: 029 2090 6259

Last Updated: November 2019
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