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Directory Group

2 Wish Upon A Star

We work across all Health Board areas at present excluding Betsi Cadwaladr Voluntary Sector number 1149499. Aims & Objectives  The aims of 2 Wish Upon a Star are to raise funds to improve bereavement services in Wales. Emphasis will be on bereavement support for parents after losing their child suddenly and traumatically.   Our Aims Ensure […]
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4Winds User Led Association

Cardiff & the Vale Voluntary Sector – User Led Group. Registered Charity No. 1071770 Summary of aims & objectives: To promote the recovery of people experiencing mental health difficulties so that individuals can lead fulfilling lives within the community. To provide a safe, warm, welcoming space with access to opportunities for social contact and peer […]
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Abuse

Action on Elder Abuse – Now known as Hourglass Helpline for older people who are being ill-treated, abused or are in fear of any form of abuse. Open 9am-5pm Monday-Friday. Answerphone service if busy or out of hours. Tel: 0808 808 8141
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Action On Elder Abuse

Telephone: 0208 835 9280Freephone helpline: 080 8808 8141Email: [email protected] Website: www.elderabuse.org.uk We work to protect and prevent the abuse of vulnerable older adults. Services: Confidential freephone helpline – provides information, advice and support to victims and others who are concerned about or have witnessed abuse. Conferences Seminars Training Consultancy Peer support
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Action on Hearing Loss Cymru

All Wales Voluntary sector. Registered Charity No. 207720 Summary of aims & objectives: We help people confronting deafness, tinnitus, and hearing loss to live the life they choose. We enable them to take control of their lives and remove the barriers in their way. Services: Services include: ATC – Access, Training and Consultancy Service Care […]
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Addiction Recovery Agency (ARA)

Cardiff Aims & Objectives: To offer help and support any individual who is experiencing problematic gambling and whose aim is to either reduce their gambling or to refrain from gambling completely. To offer help and support for any individual whose life has been affected by someone’s gambling. We refer to other agencies when deemed appropriate. […]
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Admisson to Hospital

It is the intention of the Act that, wherever possible, people are admitted to hospital “informally”, i.e. without using the formal powers of the Act [Section 131]. In the event of a person being unwilling to go into hospital it may be possible to compulsorily detain them for assessment and/or treatment in the interests of […]
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Adoption

Adoption UK Helpline that offers practical suggestions, information and encouragement, or can point you in the right direction for specialist help, wherever you are in the process, whatever difficulties you are having. Helpline: 0300 666 0006 (Calls will be charged at standard network rates.) Options to select which nation Helpline you would like to talk […]
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Adult Care Services

We provide and arrange care services for adults who need support, care or protection, including people leaving hospital and carers in difficult situations. We may provide any of the following to help you live more independently: information and advice supported activities in day centres and other community settings support to enable you to access training […]
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Adult Mental Health Services

Cardiff Adult Services works in partnership with the Cardiff and Vale University Health Board in the Community Mental Health Teams (including the Community Forensic Team) and offers: Mental Health Care and Support Assessments Carers Assessments Information, Advice and Assistance Access to a range of support services that can help people to maintain their safety, wellbeing […]
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Adult Mental Health Services

Vale of Glamorgan Adult Services works in partnership with the Cardiff and Vale University Health Board in the Vale Mental Health Locality Team (including the Community Forensic Team) and offers: Mental Health Care and Support Assessments Carers Assessments Information, Advice and Assistance Access to a range of support services that can help people to maintain […]
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Advocacy Matters (Wales)

Cardiff and Vale of Glamorgan Registered Charity No. 1055211 Summary of aims & objectives: Advocacy Matters (Wales) provides a range of advocacy services including Independent Casework Advocacy for adults with a learning disability and / or Autism spectrum conditions in Cardiff and the Vale of Glamorgan. Independent Advocates support adults with a learning disability and/ or […]
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Advocacy Support Cymru Ltd

Cardiff & Vale, Swansea, Neath Port Talbot, Bridgend, Merthyr Tydfil, RCT, Powys, Blaenau Gwent, Caerphilly, Torfaen and Monmouthshire. Registered Charity No. 1141999 Summary of aims & objectives: Our vision is to consistently provide the highest possible quality of independent advocacy. Our focus is to value, support and work with people who need to be heard […]
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After Care [s.117]

It is the joint responsibility of both the Health Service and the Local Authority to provide aftercare for discharged patients previously detained under a treatment [not assessment] order. The form and extent of this aftercare is not defined by the legislation, but should be based on the patient’s needs. The patient and/or their family cannot […]
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Age Connects Cardiff and the Vale

Age Connects Cardiff and the Vale are committed to tackling loneliness, isolationand poverty amongst older people and strive to create a society where older peopleare respected, valued and heard. Our vision is to live in a society where older people are respected and enabled tomeet their aspirations. Below are the services we currently provide but […]
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Age Connects Cardiff and the Vale

Cardiff and the Vale Summary of aims & objectives: Age Connects Cardiff and the Vale will help and support older people, especially those who are vulnerable, isolated and in poverty. The charity’s aims are to:• Enable older people to secure and uphold their rights at times when they may be vulnerable.• Provide independent, accurate and […]
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Age Cymru

Ty John Pathy, 13/14 Neptune Court, Vanguard Way, Cardiff CF24 5PJInformation & Advice line: 08000 223444 email: [email protected] Website: www.agecymru.org.uk Age Cymru is the national charity for older people in Wales. National helpline providing free confidential and expert advice on matters affecting the over 50’s in Wales, including benefits, scams, saving energy, dementia. Cardiff and Vale (CF64 […]
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Al-Anon Family Groups (including Alateen)

All of Britain Voluntary sector. Self-help groups. Summary of aims and objectives: Al-Anon is worldwide and offers understanding and support for families and friends of problem drinkers, whether the alcoholic is still drinking or not. Services: Local group meetings can be accessed by contacting the helpline number below. This is open to receive calls from […]
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Alcohol and Drugs

Alcoholics Anonymous Tel: 0800 9177 650 (24hr helpline) Email: [email protected] Website: www.alcoholics-anonymous.org.uk Narcotics Anonymous Provides confidential advice to help people who consider themselves an addict and organises help groups where people can share their experience with other users. Open 10am-midnight (answerphone available outside these times) Tel: 0300 9991 212 Website: www.ukna.org Wales Drug and Alcohol Helpline […]
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Alcoholics Anonymous GB

All of Britain Self-help, Voluntary Sector, Local and National Summary of aims & objectives: Alcoholics Anonymous is a fellowship of men and women who share their experiences, strength and hope with each other so that they may solve their common problem and help others to recover from alcoholism. There are no dues or fees for […]
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All Youth Matters

Vale of Glamorgan and surrounding area Registered Charity No. 1092495 Summary of Aims & Objectives: All Youth Matters (formerly Penarth Youth Project) exists to provide a high-quality, friendly service for young people which aims to enhance the quality of life of young people of all abilities, cultures and backgrounds to enable these young people to […]
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Alzheimer’s Society – Wales Regional Office

Wales National voluntary organisation. Registered Charity No. 296645 Summary of aims & objectives: Provide help and support to people with dementia, carers and professionals. To provide support to localities across Wales. To give talks and presentations to carers and professionals. Campaigning to improve services. Services: Advice & information leaflets Details about localities across Wales as […]
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Alzheimer’s Society (South East Wales Locality)

Cardiff, Vale of Glamorgan, Merthyr Tydfil, Rhondda Cynon Taf. Registered Charity No. 296645 Summary of aims & objectives:  Alzheimer’s Society is the UK ‘s leading support and research charity for people with dementia, their families and carers. Alzheimer’s Society champions the rights of people living with dementia and the millions of people who care for […]
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Alzheimers Society [Cardiff & Vale]

Summary of aims and objectives Alzheimer’s Society is the UK ‘s leading support and research charity for people with dementia, their families and carers. It champions the rights of people living with dementia and the millions of people who care for them,  supports people to live well with dementia today and funds research to find […]
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Alzheimer’s Society Wales

National Dementia Connect helpline open 7 days a week – 0330 150 3456 open 7 days a week See Local Services for information on Cardiff & Vale of Glamorgan with contact. Provides help and support to people with dementia, carers and professionals. Gives talks and presentations to carers and professionals. Campaigns to improve services.   Services: […]
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Amber Project (Church Army)

Cardiff, the Vale of Glamorgan and surrounding areas. Registered Charity No. 226226 Summary of aims & objectives: The Amber Project, which is based in Cardiff City Centre, works with young people aged 14-25 who have experience of self-harm. Services: The project offers both individual and group support, including: Counselling One-to-One Support Theatre Workshops Activity Based […]
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Anxiety & Phobias

Anxiety UK Anxiety UK offers support, advice and information on a range of anxiety and depression-related conditions. Tel: 03444 775 774  (Open Monday-Friday, 9.30am-5.30pm. Closed bank holidays.) Text support: 07537 416 905 Website: www.anxietyuk.org.uk No Panic No Panic is a registered charity which helps people who suffer from Panic Attacks, Phobias, Obsessive Compulsive Disorders and […]
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Appointeeship

Appointeeship is where a person acts on behalf of another to receive their benefits and use the money to pay household expenses such as bills, food and personal items. The Department for Work and Pensions acting on behalf of the Secretary of State can authorise someone else to act on a person’s behalf if the […]
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Appointeeship

You can apply for the right to deal with the benefits of someone who can’t manage their own affairs because they’re mentally incapable or severely disabled. Only 1 appointee can act on behalf of someone who is entitled to benefits (the claimant) from the Department for Work and Pensions (DWP). An appointee can be: an […]
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ASFAcarduf

Cardiff & Vale Substance misuse service user forum Summary of aims & objectives: ASFAcarduf is a group of like-minded people (service users) from Cardiff & the Vale of Glamorgan. This group gets together to inform the people who run the services that we use (the service providers) or finance the services that we use (the […]
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Atal y Fro (formerly Women’s Aid, Vale of Glamorgan)

Vale of Glamorgan Registered Charity No. 1034188 Summary of aims & objectives: Atal Y Fro is a unique organisation dedicated to the elimination of domestic abuse. We do this by:- Sustaining and developing work relations with partners & stakeholders Raising awareness, informing and educating communities in the Vale on Domestic Abuse, its causes, consequences and […]
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Ategi

Cardiff and Vale of Glamorgan. Also Bridgend, Swansea, Neath, Port Talbot, Rhondda Cynon Taff & Caerphilly Aims & Objectives: Providing high quality services, Ategi is committed to –‘Supporting people to live their lives.’ Based in South East Wales, Buckinghamshire, South Gloucestershire, and Haringay, Ategi mainly supports people who have learning disabilities and/or mental health problems. […]
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Autistic Spectrum Disorders

National Autistic Society The National Autistic Society provides a range of support, guidance and advice. Website: https://www.autism.org.uk/
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Barnardo’s Cymru – Cardiff & Vale Locality services

Cardiff & Vale National Organisation Registered Charity No. 216250 Summary of aims & objectives: Barnardo’s has 23 services operational across Cardiff and the Vale of Glamorgan. These services all work to meet the needs of vulnerable children, young people and families living in the geographic remit of these two Local Authorities, providing support via a […]
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Bawso

Wales Registered Charity No. 1084854. Company No. 3152590. Summary of aims & objectives: Bawso delivers specialist services to people from Black and Ethnic Minority (BME) backgrounds. Bawso’s aims are: To provide generic and specialist services including the provision of temporary accommodation in Wales for those suffering from domestic abuse and all forms of violence; To […]
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Bereavement

The Compassionate Friends TCF is a charitable organisation of bereaved parents, siblings and grandparents dedicated to the support and care of other bereaved parents, siblings, and grandparents who have suffered the death of a child/children. Helpline: 0345 123 2304 (open 10am-4pm, 7pm-10pm) Email: [email protected] Website: www.tcf.org.uk Cruse Bereavement Care Helpline: 0808 808 1677 Monday – […]
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Bipolar UK – Wales

Telephone: 0333 323 4008 Website: www.bipolaruk.org Bipolar UK is the national charity dedicated to supporting individuals affected by bipolar.The services provided by Bipolar UK include: Volunteering opportunities for individuals with a diagnosis of bipolar, who are living well with the condition, or their family/carers, to be trained to become a Volunteer to provide Peer Support […]
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Bipolar UK – Wales

Wales/UK Summary of aims & objectives: Bipolar UK is the national charity dedicated to supporting individuals affected by bipolar. Services: The services provided by Bipolar UK include: Support Line for anyone affected by bipolar including carers, relatives and friends. We will talk things through with you and look to find ways forward together. The number […]
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Black and Minority Ethnic Support

Muslim Community Helpline An independent emotional support service for Muslims provided by experienced former-MWHL counsellors. This service provides spiritual counselling, referrals to consultants and all forms of help. Service Hours: Monday to Friday, 10 am to 1 pm (core hours). Extended service: Wednesdays 6 pm to 8 pm (male counsellor, pre-booking required) & Fridays (1 […]
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Bladder & Bowel Service [formerly continence advice]

Summary Community Care clinics are run in a number of locations. Open referrals are accepted. What can be offered for patients: Full assessment of bladder/bowel problems. Investigation and conservative treatments for bladder/bowel problems. Management of incontinence – provision of continence products. Advice/literature and support with reference to bladder/bowel continence problems.
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Bladder and Bowel Community

Bladder and Bowel Community, Forward House, 17 High Street, Henley-in-Arden B95 5AATelephone: 01926 357220 email: [email protected]: www.bladderandbowel.org The Bladder and Bowel Community is the UK’s largest online community dedicated to helping people find the right treatments, advice, information, support, services and solutions for their healthcare conditions.
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Booklist – Useful Reading (Directions 2006)

36 Hour Day: Family Guide to Caring for Persons with Alzheimer’s Disease, Related Dementing Illnesses and Memory Loss in Later Life (Johns Hopkins Health Book S.) Paul R. McHugh (Foreword), Nancy L. Mace, Peter V. Rabins ISBN: 0801861497 £10.50* A guide for families who are giving care to people with Alzheimer’s or other dementing illnesses. For […]
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Booklist – Useful Reading (Directions 2008)

The Simplicity of Dementia: A Guide for Family and Carers (Paperback) by Huub Buijssen (Author) “Living with, and caring for, a partner/relative with dementia is often far from easy …”£13.49*This is a short, elegant, clear book which is a very good starting point for anyone whose friend or relative is diagnosed with dementia. The author […]
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Booklist – Useful Reading (Directions 2009)

Books added to the useful reading section for the 2009 update: Losing Clive to Younger Onset Dementia: One Family’s Story (Paperback) by Helen Beaumont (Author) £12.34*Clive Beaumont was diagnosed with Younger Onset Dementia at the age of 45 when his children were aged just 3 and 4. Clive’s wife, Helen, tells of how she and […]
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Breathe – a Gofal Project

Cardiff Registered Charity No. 1000889 Summary of aims & objectives: Breathe is a counselling and wellbeing space in the heart of Cardiff, offering counselling services, CBT, therapies & mental health workplace training – created by the Mental Health Charity Gofal. Our qualified counsellors specialise in a range of approaches and all are registered with either BACP […]
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Cardiff Advice (Citizens Advice)

Cardiff Voluntary sector. Summary of aims & objectives:  Cardiff Advice provides free independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. Services: The service can provide advice on virtually any issue, including: Welfare benefits Debt Housing Family and Relationship Employment Law Immigration Discrimination and […]
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Cardiff and Vale Area Planning Board

The APB exists to ensure that the substance misuse-related needs in the Vale of Glamorgan and Cardiff are met. In compliance with the Core Standards for Substance Misuse, the APB ensures the strategic direction and work programme for substance misuse is consistent with and informed by evidence of need and evidence of effectiveness. The APB […]
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Cardiff and Vale Citizens Advice

119 Broad Street, Barry, Vale of Glamorgan. CF62 7TZ Adviceline – 03444 772020  (Calls to this service cost the same as calling 01 and 02 numbers. They will be included as part of a mobile allowance or landline package. Please note that tariffs may vary and are subject to change, so for specific call charge […]
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Cardiff and Vale Citizens Advice (Vale Services)

Cardiff and Vale Registered Charity No. 1089294 Summary of aims & objectives: We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality […]
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Cardiff and Vale Eating Disorders Service (C&V EDS)

Cardiff & the Vale Services: The C&V EDS is an outpatient service for people with eating disorders in Cardiff and Vale University Health Board (UHB). The Service comprises of 2 elements: Eating Disorders Specialist Outpatient Treatment Team (EDSOTT): Provides consultation to the Community Mental Health Teams (CMHT), joint working and time limited specialist psychological and […]
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Cardiff Community Health Council Carers’ Meeting

The Carers Meetings are currently on hold due to a restructuring of health services. For more information, please contact the CHC on 029 2037 7407.
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Cardiff Concern Counselling Service

Cardiff, Pontypridd, Mountain Ash, Sully and Afan Valley Registered Charity No. 1007504 Summary of aims & objectives: Our purpose is to provide a safe, non judgemental service to anyone regardless of race, creed or religion. We are a free at the point of need to any person who needs a listening ear. Services: We provide […]
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Cardiff Institute for the Blind

Part of RNIB Group Cardiff Registered Charity No. 214131 Summary of aims & objectives: Cardiff Institute for the Blind supports and empowers blind and partially sighted people to maintain or improve their physical and emotional wellbeing, live independent and fulfilled lives thus enabling participation in the wider community. Services: Support groups and social clubs Computer […]
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Cardiff Library Hub (Advice Hub)

Cardiff Services: Cardiff ​Hubs and Libraries are offering:   Advice Appointments Access to a PC Click & Collect library service A book browsing service​​​​​​​​​​​​​​​ for library members To access a Hub for advice and services you nee​d to make an appointment. You do not need an appointment to pick up recycling or food waste bags. […]
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Cardiff Mind

166 Newport Road, Cardiff CF24 1DLTelephone: 029 2040 2040 E-mail: [email protected] Mind’s vision is of a society that promotes and protects good mental health for all, and that treats people with experience of mental distress fairly, positively, and with respect. The needs and experiences of people with mental distress drive Mind’s work and they make […]
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Cardiff Mind Ltd

Area Covered: Cardiff residents only Voluntary Sector Agency No.1020633 Mission Statement and Aims: Cardiff Mind promotes positive mental wellbeing through empowering and supporting people to access opportunities to give them independence and quality of life. Aims To provide services that place the consumer at their centre and that enable the consumer to discover and realise […]
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Cardiff Nightline

Cardiff University, Cardiff Metropolitan University, University of South Wales and the Royal Welsh College of Music and Drama. Voluntary organisation Summary of Aims and Objectives Nightline is a confidential listening and information service run by students of Cardiff University, the University of South Wales, Cardiff Metropolitan University and the Royal Welsh College of Music and […]
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Cardiff People First

Cardiff Registered Charity No. 1109221 Summary of aims and objectives: We are run by and for people with a learning disability in Cardiff and we speak up for ourselves. We stand up for our rights and campaign to change attitudes, get better services and enjoy more opportunities. Services: Training courses and consultations for other organisations […]
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Cardiff Third Sector Council

Cardiff Registered Charity No. 1068623 Summary of aims & objectives: Cardiff Third Sector Council (C3SC) is the umbrella organisation that promotes, supports and represents the voluntary sector in Cardiff. We provide services, support, training and advice to local charities, voluntary organisations, community groups and social enterprises, and foster relationships within the sector and between the […]
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Cardiff West CMHT (Pendine Centre)

The Pendine Centre, 124-126 Cowbridge Road West, Cardiff Tel: 029 2057 8778 Fax: 029 2057 8450 ____________ Caerau Lane Surgery Caerau Lane, Ely, Cardiff, CF5 5HJ Tel: 029 2059 1855 ____________ Danescourt Surgery 4 Rachel Close, Danescourt, Cardiff, CF5 2SH Tel: 029 2057 8686 ____________ Ely Bridge Surgery 23 Mill Rd, Ely, Cardiff, CF5 4AE […]
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Cardiff Women’s Safety Unit

Cardiff Charity No. 1071243 Summary of Aims and Objectives: Cardiff Women’s Safety Unit aims to increase the safety of victims of domestic abuse and their children, keeping them if possible in their own homes. Services: The WSU provides an Independent Domestic and Sexual Violence Advisory (IDSVA), Service for female victims of domestic/sexual violence in relation […]
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Cardiff Women’s Aid

Cardiff Voluntary Sector Summary of aims & objectives: Cardiff Women’s Aid (CWA) offers advice and advocacy, information, emergency temporary accomodation (refuge), reactive and crisis intervention and counselling to women (and their children if they have any) who are fleeing domestic abuse. We have a range of services for children including counselling for young people. We […]
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Cardiff YMCA Housing Association

Cardiff Single Homeless Hostel with support available. IPS 32032R Summary of aims & objectives: To offer temporary accommodation to homeless single people and help them gain access to appropriate accommodation. Services: Generic single homeless, 18 years plus. Male and female. 24 hour hostel, with 9am-5pm support, 7 days a week. Wheelchair access – 12 single […]
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Care & Repair Cardiff and the Vale

Care & Repair Cardiff and the Vale, Tolven Court, Dowlais Road, Splott, Cardiff CF24 5LQ.Telephone: 029 2047 3337 Fax: 029 2047 3347email: [email protected] Care & Repair Cardiff and the Vale exists to help older people to repair, adapt and maintain their homes thereby enabling them to live as independently as possible with increased safety, security, […]
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Care & Repair Cardiff and the Vale

Cardiff & Vale Voluntary Sector. Summary of aims & objectives: Care & Repair Cardiff and the Vale exists to help older people to repair, adapt and maintain their homes thereby enabling them to live as independently as possible with increased safety, security, warmth and comfort. Services: The core Casework Service is the focal point of […]
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Care Inspectorate Wales (CIW)

Care Inspectorate Wales (CIW) We are the independent regulator of social care and childcare in Wales. We register, inspect and take action to improve the quality and safety of services for the well-being of the people of Wales. Aims We carry out functions on behalf of Welsh Ministers to provide assurance on the quality and […]
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Carers

Carers UK Provides advice on dealing with stresses and strains and financial problems that caring can bring. Advice also available for young carers. Helpline open Monday to Friday, 9am – 6pm Tel: 0808 808 7777 Email: [email protected] Carers can write for advice, if they wish, to; River House, Ynys Bridge Court, Gwaelod y Garth, Cardiff, […]
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Carers (Equal Opportunities) Act 2004

The Act gives Carers more choice and opportunities to lead a more fulfilling life, by ensuring that they receive information about their rights to assessment, and to training and work opportunities. It should achieve three main things: Ensure that work, life-long learning and leisure are considered when a carer is assessed Give local authorities new […]
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Carers Trust

Unit 101 , 164-180 Union Street, London SE1 0LHTelephone: 0300 772 9600  email: [email protected] Website: www.carers.org Carers Trust is a major charity for, with and about carers. We work to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled […]
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Carers Trust South East Wales

Carers Trust South East Wales (Cardiff & Vale Carers Gateway) Support for unpaid carers.   We can provide: · Information, advice and assistance · Counselling for carers supporting people who in later life have a mental health condition such as dementia or depression. (Vale only) · Peer Support Groups (Vale only) · Dementia Friendly Communities Workshops […]
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Carers Trust South East Wales

All carers of people with dementia living in the Vale of Glamorgan area are welcome to attend any of the Crossroads Carers’ Group meetings arranged by Crossroads. Here is a list of the groups provided: Penarth Social Group – for carers and their dependent relatives Western Vale Social Group – for carers and their dependent […]
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Carers Trust Wales

Carers Trust Wales, Transport House, 1 Cathedral Road, Cardiff, CF11 9HA Tel: 0300 7729702 email: [email protected] We are part of Carers Trust, an ambitious national charity committed to improving support and services for unpaid carers. We do this by: Recognising and celebrating the essential contributions carers make Raising awareness of the barriers faced by carers […]
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Carers UK

20 Great Dover Street, London SE1 4LX Telephone: 020 7378 4999 email: [email protected]: www.carersuk.org Carers UK is the national membership charity for the more than 6.5 million people who look after older, ill or disabled family and friends in the UK. Every day 6,000 people become carers. It can happen suddenly – a birth, an […]
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Carers Wales (a part of Carers UK)

Tel: 029 2081 1370 email: [email protected] Website: www.carerswales.org Carers Wales is here to make life better for carers  We connect carers so no-one has to care alone – By joining us you become part of a community of carers who can support you through the ups and downs of looking aftersomeone. We give expert advice, information […]
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Carers Wales (a part of Carers UK)

Wales National Charity. Registered Charity No. 246329 Summary of aims & objectives: Carers Wales is here to improve carers’ lives and with Carers UK: We connect carers so no-one has to care alone – By joining us you become part of a community of carers who can support you through the ups and downs of […]
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cavamh – Nexus: carer & service user involvement in older people’s mental health

Cardiff & Vale Project managed by cavamh. Registered Charity No. 1148312. Company No. 8000094. Summary of aims & objectives: “Carer and service user involvement in older people’s mental health services” Nexus is a project, managed by cavamh, set up to involve people who use older people’s mental health services (where possible) and their informal carers […]
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cavamh – Sefyll

Cardiff & the Vale Project managed by cavamh. Registered Charity No. 1148313 Company No. 8000094 Summary of aims & objectives: “Creating positive change in mental health services by involving and utilising the expertise of the people who use them” Sefyll is a project, managed by cavamh, set up to involve people who use adult mental […]
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cavamh (Cardiff and Vale Action for Mental Health)

Cardiff & the Vale Local Mental Health Development Service. Registered Charity No. 1148312. Company No. 8000094 Summary of aims & objectives: Cavamh works to progress mental health services by service user, carer and voluntary sector involvement, through networking, liaison with planners, providers and commissioners, and providing information, training and developmental support for organisations and service […]
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Centre For Policy On Ageing

Tavis House, 1-6 Tavistock Square, London WC1H 9NATelephone: 020 7553 6500Website: www.cpa.org.uk Centre for Policy on Ageing is an independent charity which aims to raise issues of public importance on matters to do with ageing and old age. The organisation’s aim is to promote debate and influence policy in ways which further the interests of […]
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Children, Families & Young People

Childline Free helpline for children up the age of 18 to provide confidential counselling for any child or young person with any problem. 24hr freephone number Tel: 0800 1111 Childline also provides counselling by letter at: Childline, Freepost 1111, London, N1 0BR Website: www.childline.org.uk Contact-a-Family Telephone service for parents and carers of children with disabilities […]
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Choosing a Home

If you live with someone who may need to go into residential or nursing care and you are unsure about whether your home will be taken into consideration you may wish to consult a solicitor for advice. You can also get advice and information on legal, financial, and welfare rights by ringing Carers Wales on […]
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Church Army

Cardiff and immediate surrounding areas Registered Charity No. 226226 & SC040457 Summary of aims & objectives: To provide safe and secure accommodation To provide in partnership relevant support in developing independent living skills To provide in partnership relevant support in accessing training or employment or re-entering education Exit support To use all models of good […]
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Community Addiction Unit (C.A.U.)

The Community Addiction Unit provides the following services to Cardiff and the Eastern Vale of Glamorgan: Maintenance prescribing programmes Community alcohol/drug Detoxifications In-patient drug/alcohol Detoxifications Therapeutic Day Programme Psychiatric Assessment Psychological Treatments for Alcohol Clients Health Screens – Hepatitis B, C, HIV Urine Screening Blood Investigations Harm Reduction Service Needle Exchange Sexual Health Advice and […]
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Community Advice and Listening Line (C.A.L.L.)

 Freephone: 0800 132 737 Or text ‘help’ to: 81066 See also Wales Dementia Helpline  C.A.L.L. is a mental health helpline for the people of Wales, open 24 hours a day, 365 days a year. It offers a confidential listening and support service and  information/literature on mental health and related matters. Anyone concerned about their own […]
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Community and Residential Care: paying for services

Your assessments and all the information and advice we provide you afterwards is completely free.  The cost of any services you receive depends on your specific financial situation and the service provided. You do not have to pay for any services provided by the NHS. If you need nursing care, NHS nurses can come to […]
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Community Care & Wellbeing Service [CCAWS]

CCAWS – Charity No. 1177025, Voluntary Sector. Area: Cardiff & South East Wales Aims & Objectives CCAWS is a local mental health charity based in Cardiff supporting the diverse communities of Cardiff & South East Wales. We are a multi-linguistic and culturally sensitive mental health and wellbeing service, specialising in support for people from BAME […]
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Community Mental Health Teams (CMHTs) for Older People

The Community Mental Health Teams provide first-line assessment and follow-up treatment and care to patients in the community with dementia, and elderly people with other mental health problems. The service is multi-professional and is Local Authority led. The Cardiff and Vale of Glamorgan Community Mental Health Teams MHSOP Community Services, Llanfair Unit, University Hospital Llandough, […]
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Community Service – Cardiff & Vale

Services: Cardiff & Vale CAMHS Team is a multi-disciplinary mental health service for children and young people up to their 18th birthday. The Team comprises Consultants in Child & Adolescent Psychiatry, Speciality Doctors, Community Mental Health Nurses, Health Care Support Workers, Psychologists and a Psychotherapist. The Team offers help at the secondary level of referral […]
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Consent to treatment

For patients detained under the Mental Health Act 1983, Part IV of the Act goes to some lengths to ensure that patients comprehend the nature of planned treatment programmes. Drug treatment for mental disorder may be given to a patient with or without the patient’s consent during the first three months of detention in hospital. […]
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Counselling / Psychotherapy / Talking Treatments

Childline Free helpline for children up the age of 18 to provide confidential counselling for any child or young person with any problem. 24hr freephone number Tel: 0800 1111 Childline also provides counselling by letter at: Childline, Freepost 1111, London, N1 0BR Website: www.childline.org.uk  Kooth Available for 11-18 year olds in Cardiff, Kooth provides an […]
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Counselling Service in Primary Care

The Primary Care Counselling Service provides brief focussed counselling, extended counselling, and IPT for clients referred by their GP with low mood, depression and associated anxiety. Counsellors can also provide information and links to other primary care and third sector services. The Primary Care Counselling Service is managed from a base at CRI, Cardiff. The […]
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Counselling Services in Cardiff and Vale of Glamorgan – free booklet!

Free download available – see below. This booklet covers Counselling Services provided in Cardiff and the Vale of Glamorgan. Statutory and voluntary sector (formerly voluntary sector) services are shown. Please note that Cardiff Mind still produce the blue list (formerly pink!) of private sector counselling services. As always we welcome comments/services to add/updates. added August […]
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Court of Protection

The Court of Protection is a specialist court to deal with decision-making for adults (and children in a few cases) who may lack capacity to make specific decisions for themselves. The new Court of Protection replaces the old court of the same name, which only dealt with decisions about the property and financial affairs of […]
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Crisis House

The Crisis House is a jointly funded project between Platfform, and Cardiff & Vale University Health Board. The aim of the project is to provide short term crisis accommodation for individuals with severe and enduring mental illness who are expeiencing a crisis in their mental health. The project seeks to provide a holistic approach to […]
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Crisis Recovery Unit

The Crisis Recovery Unit (CRU) offers a service to people who are receiving support from the Crisis Resolution Home Treatment Teams that operate in Cardiff and the Vale of Glamorgan. The CRU provides assessment, therapeutic intervention and support, in a compassion focussed environment for individuals experiencing mental health crisis. It is designed to provide a […]
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Crisis Resolution and Home Treatment Teams (CRHT Teams)

The CRHT Teams have two core functions; Gate keeping assessments and home treatment. The team act as ‘gatekeepers’ to adult inpatient mental health services, rapidly assessing individuals with acute mental health needs. Arranging admissions to hospital where indicated and when not advises of alternative options available which will meet individuals needs. One of the alternative […]
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Crossroads in the Vale (EMI) Ltd. Caring for Carers

Vale of Glamorgan Registered Charity No. 1061381 Summary of aims & objectives: The over-riding purpose of the organisation is to support the Carer of someone, who late in life has developed a mental illness such as dementia or severe depression, living in the Vale of Glamorgan. To meet this aim, the organisation recruits and trains […]
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Cruse Bereavement Care

National Helpline: 0808 808 1677 (open Monday-Friday 9.30-5pm, excluding bank holidays, with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8pm.) Website: www.cruse.org.ukEmail: [email protected] Cruse Bereavement Care is the leading national charity providing bereavement support services in England, Wales and Northern Ireland.  Cruse offers face-to-face, telephone, group and email support. We […]
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Cruse Bereavement Care

Cardiff & the Vale Voluntary sector. Registered Charity No. 208078 Summary of aims & objectives: Support for bereaved people of all ages. Services: One-to-one face to face bereavement support One-to-one telephone bereavement support Group bereavement support Friendship group in Cardiff Information and Assessment evening once a month National website: www.cruse.org.uk National helpline: 0808 808 1677 or […]
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Cruse Bereavement Care (Cardiff and the Vale of Glamorgan)

Bereavement Support Information & Referral Line: 029 2022 6166 (open Wed. 10am-12pm, answerphone at all other times)   Office: 029 2022 6300 (Mon, Tues & Fri) Covid 19 – please note that bereavement support at present is being offered by phone or online only.  Our services are: One-to-one face to face bereavement support One-to-one telephone bereavement […]
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Cymru Versus Arthritis

Cymru Versus Arthritus We’re Versus Arthritis. We’re 10 million people living with arthritis. We’re fundraisers, supporters, bakers, health professionals, volunteers, campaigners and researchers. Together, we’re demanding that the pain and isolation of arthritis is no longer tolerated. We’re pushing to defy arthritis.
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DASH

Bridgend area DASH is an independent charity based in Bridgend since 1983 Summary of aims & objectives: DASH exists to reduce harm to people affected by substance misuse. The Project: Offers free and confidential advice and support to residents of the Bridgend area Offers a service that is professional, friendly and respectful We do not […]
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Day Hospitals

ARU Day Service (Tier 1) Assessment and Recovery Unit, University Hospital Llandough, CF64 2XXWard Manager : Rebecca Farman Telephone: 029 2071 5829 Turnbull Day Hospital (Tier 2)Turnbull Day Hospital, St Davids Hospital, CardiffWard Manager : Lena MearsTelephone: 029 2053 5854 Morfa Day Hospital (Tier 2)Morfa Day Unit, Barry HospitalWard Manager: Lena MearsTelephone 01446 704 099
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Day Hospitals – Mental Health Services For Older People – Cardiff And Vale of Glamorgan

ARU Day Service (Tier 1) Assessment and Recovery Unit, University Hospital Llandough CF64 2XX Ward Manager: Tina Taki Telephone: 029 2071 5644 Grand Avenue (Tier 2) Day Hospital combined with Grand Avenue Day Centre Ward Manager: Tina Taki Telephone: 029 20 2078 8484
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Dealing With Common Problems

1. Dressing People with dementia may not remember which clothes should be put on, in which order they should be put on, or how to actually put them on. They may end up wearing several skirts, and no underwear, or with things on back-to-front or done up incorrectly. They may also have difficulty doing up […]
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Dementia

Alzheimer’s Society National Dementia Helpline  If you have concerns about Alzheimer’s disease or about any other form of dementia, Alzheimer’s Society National Dementia Helpline can provide information, support, guidance and signposting to other appropriate organisations. Online and email advice is also available. Helpline opening times: 9am – 8pm Monday to Wednesday9am – 5pm on Thursday […]
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Dental Service – Community

The Community Dental Service provides a service at community clinics and a domiciliary service for older people or people with disabilities who have difficulty obtaining dental care. Referrals are accepted from all health care professionals  and  carers. For further advice on the Community Dental Service, or to make a referral, contact: Riverside Health Centre, Wellington […]
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Dental Services – Hospital

Cardiff has the benefits of the only Dental Teaching Hospital in Wales. In addition to specialist dental services, the Examination and Emergency Department provides a service for urgent oral and dental problems and pain relief. Services: Referred dental service – Patients may be referred to the hospital dental service for specialist dental treatment. This service […]
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Department of Liaison Psychiatry

Services: The Department provides a service to the medical wards at the University Hospital of Wales, Rookwood Hospital and Cardiff Royal Infirmary, as well as to Holme Tower. Patients between the ages of 16 and 65 are assessed as inpatients by the medical staff. Psychiatric liaison nurses assess inpatients at the Cardiff Poisons Unit at […]
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Depression

Journeys  Provides information on depression and self-help groups run by Journeys. Open 10am-5pm Mon-Fri. Tel: 029 2069 2891 Website: www.journeysonline.org.uk Bipolar UK Offer information and advice on bipolar. Open 9am-5pm, Monday-Friday. Tel: 020 7931 6480 Wales office: 01633 244 244 Individuals can also access support using the online e-community available at www.bipolaruk.org.uk/e-community Website: www.bipolaruk.org.uk Email: […]
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Depression in Later Life

It’s often a relative or a friend who notices depression coming on in an older person. Gently encourage them to accept help. Explain that depression is quite common and that, with help, it gets better in the great majority of people. Be clear yourself that it’s not a form of ‘madness’, or that seeing a […]
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Deprivation of Liberty Safeguards [DoLS]

DoLS are a part of the Mental Capacity Act 2005 that provide a means of lawfully depriving someone of their liberty in either a hospital or care home, if it is in their best interests and is the least restrictive way of keeping the person safe from harm. People may only be lawfully deprived of […]
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DEWIS Centre for Independent Living

Vale of Glamorgan. Also Rhondda Cynon Taff, Merthyr Tydfil, Cardiff Registered Charity No. 1098229 Aims & Objectives: Supporting the independent lifestyle of disabled people Wales. Services: Direct Payments Support Managaed accounts Payroll services Training Advocacy – Newport, Conwy, Pembrokeshire, Denbighshire, Powys, Rhondda Cynon Taff Referrals: Social worker referral / self referral Contact: Amber House, Upper […]
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Dieticians

The role of the dietician is to help achieve the best possible nutritional intake, thus leading to a maximised health status. This is done in collaboration with the service user, carers and members of the multidisciplinary team. Good nutrition will help improve quality of life and also encourage independence for as long as possible.  Community […]
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Disability

Changing Faces Support Service Provides free and confidential help, support and information for anyone who has a disfigurement, their families and friends. Open 10am-4pm, Monday-Friday. Tel: 0300 012 0275 Email: [email protected] Website: www.changingfaces.org.uk
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Disability Rights UK

Information Line: 0330 995 0400 Website: www.disabilityrightsuk.org We are disabled people leading change, working to create a society where everyone with lived experience of disability or health conditions can participate equally as full citizens. We produce the Disability Rights Handbook, sell the RADAR accessible toilet key, offer access to factsheets on benefits and rights through […]
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Disabled Living Foundation

34 Chatfield Road, London SW113SETelephone: 020 7289 6111 Helpline: 0300 999 0004 Mon-Fri 10am – 4pmWebsite: www.livingmadeeasy.org.uk The Disabled Living Foundation is the national information service on equipment for older and disabled people. They provide health care professionals and the general public with advice on over 18,000 products that enable people to increase their independence […]
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Discharge from Hospital

Informal patients may discharge themselves at any time. Patients detained under compulsory orders may be discharged when their ‘Section’ expires, or prior to this at the discretion of the Responsible Clinician. The patient’s nearest relative may apply to discharge a detained patient by giving 72 hours notice in writing to the Hospital Managers. This notice […]
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Diverse Cymru

Address: 307-315 Cowbridge Road East, Canton, Cardiff CF5 1JD Telephone: 029 2036 8888 email:  [email protected] Diverse Cymru is a Welsh charity committed to supporting people faced with inequality and discrimination because of age, disability, gender identity and reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex and sexual orientation. Services include […]
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Diverse Cymru

Cardiff & Vale National charity. Registered Charity No. 1142159 Summary of aims & objectives: Diverse Cymru is a unique Welsh charity committed to supporting people faced with inequality and discrimination because of age, disability, gender identity and reassignment, race, religion or beliefs and sexual orientation. Diverse Cymru’s vision is to help create a country without […]
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Domestic Violence

Domestic Violence Helpline  Free to call from payphones & landlines (and from most mobiles, check with your service provider). Gives support to women experiencing domestic violence and makes referrals to different refuges. This is a 24 hour helpline. Tel: 0808 2000 247 Respect PhonelineThe Respect Phoneline is a service for any perpetrator of domestic violence […]
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E-DAS – Entry into Drug and Alcohol Services

EDAS (or Entry to Drug and Alcohol Services) is a single point of entry for anyone who feels that they have an issue with any substance in both Cardiff and the Vale of Glamorgan. Contact Email [email protected] or call on 07880 784 626 during following hours [if engaged leave a message, someone can call you […]
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Eating Disorders

beat (formally the Eating Disorders Association)  Provides information, help and support for people affected by eating disorders. Offers a range of services including helplines, self help network and membership. Adult Helpline- Mon-Fri 10.30am-8.30pm, Sat 1pm-4.30pm Tel: 0845 634 1414 Youth Helpline- Mon-Fri 4.00pm-8.30pm, Sat 1pm-4.30pm Tel: 0845 634 7650 Email: [email protected] Website: www.b-eat.co.uk
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Education Programme for Patients and Carers (EPP)

Free NHS, Self-Help programme for anyone with long-term health conditions (physical or mental health) or unpaid carers looking after a friend or family member. Aims & Objectives: The aim of the programme is to learn new skills to help self-manage long-term health conditions or being a carer. Cardiff and Vale Provide 6 week courses (2½ […]
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Emergency Duty Team

This is an out of hours service, available: Monday-Thursday, 5.00pm-8.30am Weekend: Friday 4.30pm until Monday 8.30am Contact: Telephone: 029 2078 8570
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Emergency Duty Team

The Emergency Duty Team (out of hours) inclusive of Approved Mental Health Professionals are provided by Cardiff on behalf of the Vale of Glamorgan. This out of hours service is available: Monday-Thursday, 5.00pm-8.30am Weekend: Friday 4.30pm until Monday 8.30am  
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Emergency Duty Work Team (Cardiff and Vale of Glamorgan)

Emergency telephone number: 029 2078  8570 There is a Social Worker on duty to cover emergencies which may occur out of office hours. This line is open from 5.00pm to 8.30am, Monday to Thursday and from 4.30pm Friday to 8.30pm Monday.
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Emotional Distress

Bristol Crisis Service for Women  Telephone counselling for any women in distress, with a particular focus on self injury. Offers listening, telephone counselling and information on local services. Also produces publications and runs training on self injury. Helpline open: Fri: 9pm – 12.30 am Sat 9pm – 12.30 am Sun: 6pm – 9pm Tel: 0117 […]
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Epilepsy

Epilepsy  Offers information, advice and listening support to sufferers of epilepsy. Run by the British Epilepsy Association. Admin number: 0113 391 0300 Freephone helpline open Mon-Thurs 9am-4.30pm & Fri 9am-4pm Tel: 0808 800 5050 Website: www.epilepsy.org.uk National Society for Epilepsy Helpline for people with epilepsy, their families, parents or carers and health professionals. Offers information, […]
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FAN [Friends and Neighbours Groups]

Charity No. 1134900 Cardiff, Barry Aims & Objectives: To promote religious and racial harmony by developing and strengthening good relations between individuals of all beliefs, races and cultures, thus fostering a spirit of kinship, mutual understanding and respect among the peoples of the world Services: The FAN Charity promotes the development of sustainable, FAN (Friends […]
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Financial Arrangements for the Cared for Person

There may come a time when the person you care for is no longer able to make decisions about their own financial affairs. In order to take over the responsibility for handling their affairs there are a number of things you will need to know about.
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Financial Help for People Caring at Home

This section has information on the following:Attendance Allowance Carers Allowance Council Tax Exemptions and Discounts Personal Independence Payment (PIP) Housing Benefit Blue Badge Scheme Income Support Attendance Allowance You can get Attendance Allowance if you’re 65 or over and the following apply: you have a physical disability (including sensory disability, eg blindness), a mental disability […]
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First Choice Housing Association

Cardiff & the Vale Housing Association, registered with the Welsh Government, registration number J094. Registered with charitable status as a community benefit society under The Cooperative and Community Benefit Act 2014, registration number 26118R. Summary of Aims & Objectives Our Mission – to be the ‘First Choice’ for tenants in the provision of quality housing solutions […]
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Floating Support Team

Aims and Objectives: This Team aims: To assist and enable vulnerable people in Council and private tenancies in the Cardiff area to live independently. To minimise the risk of tenants failing in their tenancies. To work in partnership with statutory and voluntary organisations. To ensure that vulnerable individuals receive support as and when appropriate which […]
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Forget-me-not Chorus

  The Forget-me-not Chorus supports people with dementia and their families through weekly singing sessions. They have choirs throughout Wales in communities, care homes and hospitals, running in person and online via Zoom. Virtual singing sessions are available for all to access free via their website. They warmly welcome anyone living with and alongside dementia […]
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Gambling

Gamblers Anonymous  Gives free confidential advice to anyone affected, directly or indirectly, by gambling. Website: www.gamblersanonymous.org.uk  GamcareOffers free confidential telephone advice and counselling to anyone who feels they may have a problem with gambling. Also online support- forum, chat-room, and information. Helpline open 8am -midnight 7 days a week Tel: 0808 8020 133 Website: www.gamcare.org.uk
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General Practitioners

The family doctor or GP usually arranges for someone to see a specialist Consultant Psycho-geriatrician. GPs will only do this if they are reasonably sure that the person is suffering from a psychiatric condition and because early symptoms can vary so much, it is often difficult to be certain of this.  It is therefore very […]
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Glamorgan Voluntary Services (GVS)

Vale of Glamorgan (some Vale and Cardiff service areas covered) Voluntary organisation. Registered Charity No. 1163193. Company No. 9517850. Summary of aims & objectives: GVS is an independent charity and has a flourishing membership of voluntary and community organisations active in the Vale of Glamorgan. We help to improve the quality of life of people […]
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Gofal

Cardiff & Vale of Glamorgan Registered Charity No. 100889 Summary of aims & objectives: Gofal is a mental health charity providing a range of community based services for people who experience mental health problems which includes people with other support needs, e.g. drug and alcohol problems. Services:  Tenant Support Scheme in Cardiff providing support to […]
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Good Neighbours in North Cardiff

Cardiff Local community support Summary of aims & objectives: To provide support to those living in Llanishen, Thornhill, Lisvane, Lakeside, Roath Park, Cyncoed (West), and Heath who are elderly, disabled, infirm or who have special needs. Services: Transport  Shopping  Companionship General advice Referrals: Via website (www.goodneighboursinnorthcardiff.co.uk) or phone (see below). Contacts: Good Neighbours in North […]
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Guardianship

The purpose of guardianship is to enable patients to receive community care within an authoritative framework. That framework should provide a minimum of constraint to allow the patient to achieve as independent a life as possible within the community, and lessen the risk of hospital re-admission. As such, with the exception of the power to […]
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Guardianship

The purpose of guardianship is to enable patients with mental health needs  to receive community care within an authoritative framework. That framework should provide a minimum of constraint to allow the patient to achieve as independent a life as possible within the community, and lessen the risk of hospital re-admission. The guardian has the power […]
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Gwalia Care & Support – Ffynnon Project

Cardiff & Vale Floating support- part of Gwalia Care and Support Aims & Objectives: To access permanent/appropriate housing for people with substance misuse problems and to provide floating support to help maintain their tenancies. Services: Floating support / relapse prevention workFfynnon works across tenure Referrals: Completed HAPS form, direct to project. Self referrals welcomed. Contact: […]
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Gwalia Care & Support – Move On

Cardiff Supported Housing Project, part of Gwalia Care and Support Registered Charity No. 27448R Summary of Aims & Objectives: The aim of Move-On is to assist people to develop skills to live independently in the community. We provide support to tenants of Housing Associations, private accommodation and council tenancies in Cardiff offering assistance with resettlement and ongoing support. Services: […]
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Hafal

Wales wide Voluntary Sector. Registered Charity No. 1093747. Summary of aims & objectives:  To support individuals and families coping with, and recovering from serious mental illness by providing information, advice and practical support. Services: Information and Advice Employment and Training services Housing (North and West Wales) Resource / Drop in Centres Carer services User led […]
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Hafal (Cardiff and Vale)

Cardiff and Vale Voluntary sector. Summary of aims & objectives: To support individuals and families coping with, and recovering from serious mental illness by providing information, advice and practical support. Services: Hafal delivers a range of services to people with serious mental health illness and their families including: Employment and Vocational Training – at both […]
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Hafod Care Association Ltd.

Blaenau Gwent, Bridgend, Caerphilly, Cardiff, Carmarthen, Merthyr Tydfil, Rhondda Cynon Taff,Torfaen and the Vale of Glamorgan Not-for-profit housing, support and care provider across south Wales Summary of aims & objectives: Hafod is a charitable not-for-profit organisation that offers a wide range of housing, personalisedcare and support services to more than 16,000 people across south Wales. […]
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Headway Cardiff

South East Wales Charity No. 1063221 Summary of aims & objectives: To provide information, support and services to people with acquired brain injury and their families. Services: The group provides: Independence and Wellbeing Centre.    One to one information and outreach service Welfare benefit service Weekly social and activity  groups in various locations A counselling […]
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Health

Mens Health Helpline Open Mon, 7pm – 9pm (nurse available)Tel: 020 8995 4448 NHS Direct24 hour hotline providing a confidential service from a qualified nurse on any health queries. Open 7 days a week 365 days a year. Tel: 0845 46 47 Website: www.nhsdirect.wales.nhs.uk Sexual Health Information Line Provides advice and information on sexual health, […]
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Healthcare Inspectorate Wales

Healthcare Inspectorate Wales is independent of the Hospital. It is a special Health Authority that carries out functions on behalf of the Secretary of State and the National Assembly for Wales. The Inspectorate performs functions of a public nature and is therefore a “public authority” for the purposes of the Human Rights Act 1998. The […]
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Healthcare Inspectorate Wales (HIW) [s.120-121]

HIW is independent of the Hospital and carries out inspections of healthcare facilities, including the use of the Mental Health Act 1983 and the Deprivation of Liberty Safeguards. It carries out functions on behalf of the National Assembly for Wales. HIW uses a variety of people to carry out its work, including doctors, lawyers, nurses, […]
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Henna Foundation

UK-wide Registered Charity Summary of aims & objectives: The Henna Foundation is a national registered charity committed to strengthening families within Muslim communities. Special attention and support is given to meet the needs of Muslim women, young people and children, ensuring that the Foundation acts as brokers, supporting positive engagement between marginalised sections of Muslim […]
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Home Access

Vale of Glamorgan Registered Charity No. 1057582 Summary of aims & objectives: To advise and help people to find accommodation in the Vale who are homeless, and threatened with homelessness or otherwise. To provide a bond deposit in the form of a bond certificate worth up to £275 Continued support when needed to settle into […]
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Housing

Shelter Cymru’s national LGBT housing helpline will provide targeted housing advice and support for lesbian, gay, bisexual and transgender people across the whole of Wales. The helpline number is 0844 264 2554. Open 9am-5pm Mon – Fri People can also email [email protected] We also have a new facebook account which we are contactable on, https://www.facebook.com/pages/Shelter-Cymru-LGBT-Housing-Helpline/510345759043016?ref=hl […]
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Huggard

Cardiff Homeless – Registered Charity No. 703074 Summary of aims & objectives: Our main aim is to provide warmth, shelter, support, advice and companionship to homeless and vulnerable people. Services: Huggard operate an Open Access Service Centre which is open from 8.30am – 7.30pm seven days a week providing access to: Advocacy Service Substance Misuse […]
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Huntington’s Disease Association

Operations Co-ordinator: Danielle Ralton Tel: 0151 331 5444 Email :  [email protected] Website:  www.hda.org.uk The Huntington’s Disease Association exists to support people affected by the disease and to provide information and advice to professionals whose task it is to support Huntington’s disease families.
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In-Patient Services

There are 8 in-patient wards for older people’s mental health spread across three sites: University Hospital Llandough, the Iorwerth Jones Centre and Barry Hospital. Some of these wards are Acute Assessment Wards specialising in short-term care whilst the others are Extended Assessment Wards delivering longer periods of care. Acute Assessment Wards Mental Health Services for […]
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In-Patient Services – Mental Health Services For Older People

There are 8 in-patient wards for older people’s mental health spread across three sites: University Hospital Llandough, the Iorwerth Jones Centre and Barry Hospital. Some of these wards are Acute Assessment Wards specialising in short-term care whilst the others are Extended Assessment Wards delivering longer periods of care. Acute Assessment Wards Mental Health Services for […]
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Independent Age

18 Avonmore Road, London W14 8RRTelephone: 0800 319 6789  Monday to Friday, 8am-6.30pm Saturday 9am-1pm Whatever happens as we get older, we all want to remain independent and live life on our own terms. That’s why, as well as offering regular friendly contact and a strong campaigning voice, Independent Age can provide you and your […]
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Inpatient Services

Services: Supporting the Community Mental Health Teams (CMHTs) are a number of inpatient facilities: Crisis Assessment Ward – based at Cedar Ward, Hafan y Coed Locality Wards – based at Hafan y Coed There is also a five bedded Intensive Care Service within Hafan y Coed for clients needing higher levels of nursing and medical […]
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Inroads Wellbeing Institute

Cardiff Registered Charity No. 1055701 Summary of aims & objectives: We are committed to promoting health and wellbeing for all. We aim to offer a confidential service, providing advice, support, information and counselling, to those affected by substance use/misuse (including family and friends) in the Vale of Glamorgan and Cardiff. Services: Opening hours: 9.30am-5pm, Monday […]
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Introduction

July 2021 – we are aware that some of the information contained is out of date, and are happy to receive any updates from entrants. email any changes to [email protected] UPDATE – July 2021.  For the most part cavamh staff are still working from home. The 029 2022 2000 is still in use, you can […]
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Jigsaw Counselling Service

Cardiff & the Vale Registered Charity No. 1097919 – Voluntary Sector with User Involvement (user-led) Summary of aims & objectives:  To provide a counselling service at low cost to users. Services: Appointments only, Wednesday evening 5pm-8pm. Referrals:  Self-referral, G.P., CMHT, other professionals/organisations Contacts:  Telephone number below – ask for ‘Jigsaw’ Tel: 07811 630888
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Lasting Power of Attorney

Only adults aged 18 or over can make an LPA, and they can only makean LPA if they have the capacity to do so. 1. Personal welfare LPAsLPAs can be used to appoint attorneys to make decisions about personal welfare, which can include healthcare and medical treatment decisions. The standard form for personal welfare LPAs […]
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Legal Advice

Liberty – Legal Advice Line  Liberty runs a telephone advice line for members of the public who have queries about public law and human rights. The line is staffed by volunteer solicitors and barristers. Open 6.30pm-8.30pm Mon and Thurs, 12.30pm-2.30pm Wed Tel: 0845 123 2307 Write to: 21 Tabard St, London, SE1 4EA. Website: www.liberty-human-rights.org.uk […]
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Liaison Psychiatry Older People (LPOP)

Liaison Psychiatry Older People (LPOP) work closely with patients aged over 65 in the 4 general hospitals of Cardiff and Vale University Health Board. These include University Hospital Wales, University Hospital Llandough, Barry Hospital and St Davids. The team use a model of care known as RAID which stands for Rapid Assessment, Interface and Discharge. […]
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Linc-Cymru Housing Association Ltd

South Wales Voluntary Sector/Not for Profit Summary of aims & objectives: To make a contribution to communities so that they are places where people choose to live To work with others to offer housing solutions and services that make a positive difference to people’s lives Services: Sheltered Housing, Supported Housing, extra Care, Nursing Care & […]
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Llamau Women’s Services

Cardiff Voluntary Organisation Summary of aims & objectives:  Women’s Services is the women-only arm of Llamau’s supported housing. It offers advice, assistance and provides safe supported accommodation. Women’s Services is aimed at females over 16 years old who are homeless or threatened with homelessness and do not have children living with them. Services: Supported temporary […]
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Low Secure and Community Forensic Services

The Low Secure and Community Forensic Service, inclusive of a Court Assessment Scheme, Prison Inreach/Outreach Service and a Mental Health Probation Worker, is based at Whitchurch Hospital, Cardiff. These are multi-professional teams, including Social Workers, that provide specialist mental health assessment, treatment and support to mentally disordered offenders and those at risk of offending in […]
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Memory Team

Academic Centre, Llandough Hospital, Penarth CF64 2XXContact: Team Secretary, Janet MorseTelephone: 029 2071 6961Fax: 029 2070 4244E-mail: [email protected] Cardiff Memory Team consists of: medical doctors, nurse specialists, clinical psychology and speech and language therapy staff. Cardiff Memory Team is a multi-professional team that specialises in the identification, assessment and management of older people with memory […]
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Memory Team

Service: Cardiff Memory Team consists of: medical doctors, nurse specialists, clinical psychology and speech and language therapy staff.Cardiff Memory Team is a multi-professional team that specialises in the identification, assessment and management of older people with memory problems. They will arrange for a person with memory problems or other cognitive problems to have a full […]
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Mental Capacity Act 2005

The Mental Capacity Act 2005 provides the legal framework for acting and making decisions on behalf of individuals who lack the mental capacity to make particular decisions for themselves. Everyone working with and/or caring for an adult (aged 16 years and over) who may lack capacity to make specific decisions must comply with this Act […]
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Mental Capacity Act 2005

The Mental Capacity Act 2005 provides the legal framework for acting and making decisions on behalf of individuals who lack the mental capacity to make particular decisions for themselves. Everyone working with and/or caring for an adult who may lack capacity to make specific decisions must comply with this Act when making decisions or acting […]
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Mental Health

Assist (Assistance Support and Self Help in surviving Trauma)  Telephone support and counselling for people experiencing post traumatic stress disorder (PTSD). Also provide face to face counselling and support, early intervention and clinical assessment for PTSD & anything trauma related.Office number: 01788 551919 Answer service – leave message and they will get back to caller. […]
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Mental Health Act 1983

A brief summary The principal legislation which governs the formal detention and care of “mentally disordered” people in hospital in England and Wales, is the Mental Health Act 1983. On 3rd November 2008, a number of changes were made to the 1983 Act by the Mental Health Act 2007: these are reflected in what follows. […]
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Mental Health Act 1983 Code of Practice for Wales

From 3rd November 2008, there was a new Code of Practice for Wales. This provides guidance to those people who operate the Mental Health Act and should be followed unless there are good reasons not to do so. The Code can be viewed on hospital wards, Mental Health Teams have copies and it can also […]
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Mental Health Act 1983 Code of Practice for Wales

This provides guidance to those people who operate the Mental Health Act and should be followed unless there are good reasons not to do so. The Code can be viewed on hospital wards and Mental Health Teams also have copies. For further information, guidance, etc about the Mental Health Act, please visit www.wales.nhs.uk/mentalhealthact1983
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Mental Health and Wellbeing

Mental wellbeing isn’t about being cured of psychological problems like depression or anxiety, it’s… …taking steps in the right direction. Stepiau is a service developed by the Primary Mental Health Support Service (PMHSS) for Cardiff and the Vale of Glamorgan. Stepiau primarily provides accessible self help resources and links to local services as a first […]
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Mental Health Foundation – Wales

Wales Registered Charity No. 801130 Summary of aims & objectives: We are working towards a world with good mental health, and ending the inequalities that face people experiencing mental health problems, living with learning disabilities or reduced mental capacity. We develop and run research and delivery programmes across the UK that have, for more than […]
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Mental Health Matters (MHM) Wales

Bridgend County Borough Registered Charity No. 1123842 Summary of aims & objectives: Mental Health Matters Wales works with people who have a mental health related issue, other voluntary organisations and statutory services to promote mental well-being and to ensure there is a comprehensive range of mental health services in Wales.. Services: Community Advocacy Over 50’s […]
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Mental Health Occupational Therapy Service

Cardiff and the Vale of Glamorgan Aims & Objectives: Occupational therapists work with the person to participate in meaningful occupations in their environments – to enable them to do the things they want or need. The Occupational Therapy Service offers needs led therapeutic interventions to adults and older people with mental health problems to facilitate […]
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Mental Health Review Tribunals

The Mental Health Review Tribunal is a part of the Court system and is responsible for hearing patient appeals against detention. Tribunal panel members consist of a legal member, a medical member, and a lay member. All have experience considered suitable by the Lord Chancellor. Patients detained under Section 2, 3, 7 [Guardianship] and 17 […]
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Mental Health Services For Older People (MHSOP) Community Services

The Community Mental Health Teams provide first-line assessment and follow-up treatment and care to patients in the community with dementia, and elderly people with other mental health problems. The service is multi-professional and is Local Authority led. The Cardiff and Vale of Glamorgan Community Mental Health Teams MHSOP Community Services, Llanfair Unit, University Hospital Llandough, […]
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Mind Cymru

Mind Infoline: 0300 123 3393Mind Cymru office: 029 2039 5123 Website: www.mind.org.uk Email: [email protected] We’re Mind. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding. Our […]
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Mind Cymru

Wales Wide Registered Charity No. 219830. Summary of aims & objectives: We’re Mind. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding. Services: Our network of […]
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Mind in the Vale of Glamorgan

Mind in the Vale of Glamorgan NB Please check with Mind in the Vale with  regard to any changes COVID 19 may have made to the services listed below Main office: Mind in the Vale, 29 Tynewydd Road, Barry CF62 8HB Tel: 01446 730792  email:  [email protected] Website:  www.mindinthevale.org.uk Mind in the Vale of Glamorgan aims […]
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Mind in the Vale of Glamorgan

Vale of Glamorgan Voluntary Organisation. Registered Charity No. 1066411 Summary of aims & objectives: Mind in the Vale of Glamorgan aims to develop services which: Are based on the wishes, needs and rights of people who use the service Work to support and empower people with mental health problems Assist in developing ‘good practice’ in […]
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Money

National Debt Line Tel: 0808 8084000 Website: www.nationaldebtline.co.uk Consumer Credit Counselling Service Free resource for families and individuals with debt problems. The website includes CCCS Debt Remedy online debt counselling service. This service is completely free, you don’t have to provide your name and all the advice you receive will be based on your situation […]
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National Autistic Society – Cardiff & Vale Branch

Cardiff & Vale Parents /Carers /Interested Professionals – support group Aims & Objectives: Cardiff and the Vale NAS Branch is a parent/carer-led voluntary group who meet regularly to exchange information, advice and support in a sociable and friendly atmosphere. We are committed to raising awareness and understanding of Autistic Spectrum Disorders in Cardiff and the […]
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Neurological Conditions

CJD(Creutsfeld Jacob Disease) Support  Provides practical and emotional support for families and professionals affected by all strains of CJD. Support Network Helpline Tel: 01630 673 973 Website: www.cjdsupport.net ME Association ME – otherwise known as chronic fatigue syndrome. ME Association is a UK membership organisation empowering members to manage their illness through information and training; […]
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New Pathways

South Wales Voluntary Sector Charity No. 1029186 Summary of aims & objectives: To relieve the mental and physical distress of women, men, children or young people who have suffered rape, sexual abuse or trauma, or have been affected by sexual crime. We aim to promote education and research into the subject of Sexual Abuse and […]
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NewLink Wales

Wales Voluntary sector. Registered Charity No. 1085545 Summary of aims & objectives: NewLink Wales is unique and innovative in providing specialist services to frontline agencies and organisations working to support substance misusers. NewLink Wales’ objectives are: To advance the education of the public in the causes and effects of substance misuse. To help in the […]
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Newydd Housing Association

Cardiff and the Vale Charitable Housing Association. Summary of aims & objectives: Newydd is a charitable housing association and is a registered society under the Co-operative and Community Benefit Societies Act 2014. Newydd Housing Association provides affordable, sustainable homes with excellent customer service to tenants and customers. We don’t just want our customers to be […]
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Nexus: carer & service user involvement in older people’s mental health

Telephone: 029 2022 2000 Email: [email protected] – Helen Joy, Involvement Officer (Cardiff)Email: [email protected] – Matthew Salisbury, Involvement Officer (Vale)Website: www.cavamh.org.uk “Carer and service user involvement in older people’s mental health services” Nexus is set up to involve & engage those who use older people’s mental health services & their carers to have a say in […]
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North East CMHT (Pentwyn Health Centre)

The North East CMHT, Pentwyn Health Centre, Brynheulog, Pentwyn CF23 7JD Tel: 029 2073 1466 Fax: 029 2054 9212 ____________ Brynderwen Surgery Crickhowell Rd., St. Mellons, Cardiff CF3 0EF Tel: 029 2079 9921 ____________ Cyncoed Medical Practice Dartington Drive, Pontprennau, Cardiff CF23 8SQ Tel: 029 2054 5260 ____________ Llan Health Centre Maelfa, Llanedeyrn, Cardiff CF23 […]
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North East CMHT (Pentwyn Health Centre)

The North East CMHT (Pentwyn) provides a service to Lisvane, Cyncoed, Pentwyn, Llanedeyrn, St Mellons, Rumney and Llanrumney. Wheelchair access is possible via the car park and all consulting rooms are on the ground floor. The North East CMHT does not have any formal arrangements for languages spoken other than English, however, interpreters can be […]
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North West CMHT (Gabalfa Clinic)

The Gabalfa Clinic, 213 North Road, Cardiff CF14 3AG Tel: 029 2069 3941 Fax: 029 2062 7954 ____________ Birchgrove Surgery 102-104 Caerphilly Road, Birchgrove CF14 4QJ Tel: 029 2052 2344 ____________ Bishops Road Medical Centre 1 Bishops Road, Whitchurch, Cardiff CF14 1LT Tel: 029 2052 2455 Tongwynlais Surgery (branch of Bishops Road Medical Centre) 1 […]
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NSPCC

Cardiff & Vale National Charity. Registered Charity No. 216401 Summary of aims & objectives: See services below. Services: In CTRL (Children aged between 9 and 13 years): The adapted In Ctl offer is designed to provide children with tailored support based on their needs with the aim of reducing risk of online harm including grooming, […]
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Other Late Life Mental Illness

In addition to dementia a number of mental health problems can occur in old age and people suffering from them may need support and treatment from specialist Mental Health Services for Older People. These include: PARAPHRENIA (or LATE ONSET PSYCHOSIS) –an illness occurring in old age which is characterised by fixed paranoid delusions, anxiety as […]
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Parkinson’s UK

215 Vauxhall Bridge Road, London SW1V 1EJ Telephone (switchboard): 020 7931 8080 Freephone confidential helpline: 0808 800 0303 (9am to 7pm, Monday to Friday, 10.00am to 2.30pm Saturday)Website: www.parkinsons.org.uk Parkinson’s UK brings people with Parkinson’s, their carers and families together via their network of local groups, website and free confidential helpline. Specialist nurses, their supporters […]
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Parkinson’s UK (Cardiff and Vale Services)

The Parkinson’s Local Adviser service (Delyth Pritchard) can be accessed via the Parkinson’s UK Helpline**Parkinson’s UK Helpline Telephone: 0808 800 0303 or Email: [email protected] (emails answered within 5 working days) Website: www.parkinsons.org.uk Parkinson’s Nurse Specialists in Cardiff and Vale Contact: Tracy Williams or Sandra MahonTelephone: 029 21824342 Our aim is to find a cure and […]
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Parkinson’s UK (Cardiff and Vale Services)

Cardiff & Vale Registered Charity No. 258197. Summary of aims & objectives: Our aim is to find a cure and improve life for everybody affected by Parkinson’s Disease which is a complex, progressive, neurodegenerative condition that has a significant impact on all aspects of life for the person affected and their family. We do this […]
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Parkinson’s UK Cymru

All of Wales Registered Charity No. 258197 Summary of Aims and Objectives: We are a part of the Parkinson’s UK national charity, our vision is to find a cure, and improve life for everyone affected by Parkinson’s. There are five key elements in what we do for all people affected by Parkinson’s: Research We fund […]
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Pedal Power

Cardiff, Vale and RCT Aims & Objectives Overcome barriers to cycling especially for those who are disabled or disadvantaged Promote inclusive cycling as a route to equal access to health and wellbeing Provide an efficient and effective cycling service open to all children and adults for cycle hire, training and maintenance Provide a community facility […]
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Post Natal Depression

National Meet a Mum Association  Offers support and friendship to all new mothers and their families through a nationwide network; also offers a helpline for mothers experiencing Post Natal depression. Lines open 7pm-10pm Mon to Fri. Tel: 0845 120 3746 Website: www.mama.co.uk PANDAS (Pre and postnatal Depression and Support) Supporting families suffering from pre (antenatal) […]
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Power of Attorney

Sometimes one person will want to give another person authority to make a decision on their behalf. A power of attorney is a legal document that allows them to do so. Under a power of attorney, the chosen person (the attorney or donee) can make decisions that are as valid as one made by the […]
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Practical Guidelines For Caring For The Person With Dementia

A key to caring for someone with dementia is understanding that many or all of their problems arise from the illness from which they are suffering. Their loss of memory and skills and the behavioural problems they may experience are as a direct result of damage to their brain caused by the dementia. There is […]
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Practical Guidelines For Caring For The Person With Paraphrenia (Late Onset Psychosis)

People with late onset psychosis often develop strange ideas and delusions. For example the person may believe that their neighbours are persecuting them and that they can hear the neighbours talking about them throught the walls. The ideas can be quite bizarre e.g. an elderly lady may believe that there are people living in her […]
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Pre Menstrual Problems

National Association for Pre Menstrual Syndrome  Helpline staffed by practice nurses with experience of physical and mental health problems associated with PMS. Open Wed, Thurs, Fri only. 24-hour answer phone gives details of Helpline times and numbers. Tel: 0844 8157 311 Website: www.pms.org.uk
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Pregnancy, Abortion and Miscarriage

British Pregnancy Advisory Service  Telephone action line to make appointments and receive advice on any aspect of pregnancy. Open 24hrs. Tel: 08457 304 030 Website: www.bpas.org Anti-Natal Results Services (ARC)Supports people when an abnormality is diagnosed in their pregnancy or who have experienced a termination in their pregnancy because of this. Admin number: 020 7631 […]
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Primary Mental Health Support Service

The PMHSS is a service for people aged 18 or over living with common mental health difficulties, such as depression and anxiety. We accept referrals from GPs and other mental health teams. The service is for people who want to learn new ways of helping themselves. The service offers assessments and a range of interventions […]
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Primary Mental Health Support Service (PMHSS)

The PMHSS is a service for people aged 18 or over living with common mental health difficulties, such as depression and anxiety. We accept referrals from GPs and other mental health teams. The service is for people who want to learn new ways of helping themselves. The service offers assessments and a range of interventions […]
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Protection of Vulnerable Adults from Abuse and Inappropriate Care

For several years, since the implementation of the Welsh Assembly Government guidance document ‘In Safe Hands (2000)’ and the development of the ‘South Wales Policy and Procedures for the Protection of Vulnerable Adults from Abuse and Inappropriate Care (2001)’ Cardiff and Vale Local Health Board, in partnership with the Local Authorities, Police and Care and […]
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Psychology and Counselling Services

Cardiff and Eastern Vale  Psychologists work in all the Mental Health Directorates of the Mental Health Services within Cardiff & Vale UHB. They provide specialist psychological assessment, advice and therapy for a wide range of mental health problems.They are based with the multi-disciplinary teams including Community Mental Health Teams, teams for older adults and specialist […]
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Race Equality First

Cardiff & the Vale Registered Charity No. 1143830 Summary of aims & objectives: Race Equality First is an independent charity and a race equality council. We work in Cardiff and the Vale of Glamorgan to promote race equality. We offer a range of services including free confidential advice & support to victims of racial discrimination/racial […]
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Rape and Sexual Abuse

Childline Free helpline for children up to the age of 18. 24 hour Tel: 0800 1111 Website: www.childline.org.uk See also Counselling section. NSPCCHelpline for parents, children abusers, professionals or anyone wanting help and advice. Helpline number: 0808 800 5000 24 hour line New hard of hearing services: ISDN videophone: 0208 4631 148 Webcam: nspcc.signvideo.tv text: 08000 […]
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Re-Live

Re-Live is an award-winning charity, based in Cardiff, providing a dynamic programme of Life Story Theatre, Arts in Health group work and experiential training. We offer online and in-room creative Life Story groups supporting people’s mental health and wellbeing. Currently, we are running the following online groups: Memoria – online Zoom group for people living […]
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Recovery Cymru

Cardiff and the Vale Charity No. 1139734 Summary of Aims & Objectives: We are a recovery community where people recover from drug and alcohol problems. A community based on support, hope and opportunity which values individuals, the process of recovery and believes recovery is about improved quality of life Recovery Cymru believes in developing and strengthening communities of people recovering […]
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Red Sea House

Contact Abdi Sugulle on 029 2048 0078 or Lukasz Kuziow Support Team Manager, Taff Housing Association, 307-315 Cowbridge Road East, Canton, Cardiff CF5 1JD, telephone: 029 2025 9176 email: [email protected] Red Sea House aims to provide good quality affordable housing for community elders. This scheme is designed for the needs of older people from the Black […]
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Red Sea House

Cardiff Voluntary Sector Summary of aims & objectives: Red Sea House aims to provide good quality affordable housing for community elders. This scheme is designed for the needs of older people from the Black and Minority Ethnic backgrounds. Red Sea House is a scheme of 15 self- contained flats, located on Maria Street, Butetown, which […]
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Relate Cymru

Wales Aims & Objectives: Building stronger relationships in Wales Services: We are an all-Wales charity offering relationship counselling services in individuals, couples, families and young people. We also cover psycho sexual therapy in some of our centres and a domestic violence perpetrator programme in some areas.To find out more information call  0300 003 2340.  Our lines […]
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Revitalise – Respite holidays for disabled people and carers

Business Design Centre, 52 Upper Street, London N1 0QHTelephone: 0303 303 0145Website: http://revitalise.org.uk/ Revitalise is a national charity providing holidays for disabled people and their carers at three centres in Chigwell, Southampton and Southport. All centres are fully accessible and provide 24-hour on-call nurse-led care. Every holiday is full board and includes a range of […]
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Riverside Advice

Cardiff & the Vale Voluntary Sector, Registered Charity No. 1080314 Summary of aims & objectives: To provide a comprehensive, quality, impartial, independent and free advice centre. Services: Specialist Welfare Rights Advice service (Welfare Benefits and Debt) to people suffering from Mental Health Disorders. Legal Aid Agency Services Specialist Housing and Debt Fuel Debt Advice and […]
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Salvation Army Centre, Cardiff

Ty Gobaith Salvation Army Social Services Centre Cardiff National Charitable Organisation Charity No. 215174 (Scotland SC037691) Aims & Objectives:Key Aims To seek to empower the resident and facilitate long-term solutions to their housing and support needs. To identify the best available options for their rehousing. To make best use of the housing resources available, as […]
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Samaritans

Cardiff & the Vale, and the Valleys Voluntary Organisation Charity No. 247419 Summary of aims & objectives: The Samaritans is a registered charity, founded in 1953, which provides confidential and emotional support to people in crisis. The Samaritans’ “Vision” is that fewer people die by suicide. We work to achieve this by being available at […]
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Samaritans Cardiff & District

Cardiff & District Samaritans We’re here for you. Whoever you are, whatever you’re going through, we’re here to listen and provide you with confidential emotional support. Call us using our free phone number 116 123 day or night, 365 days a year. We also have a free-to-call Welsh language line, available from 7pm – 11pm, daily, […]
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Samaritans Cymru

Please note there is a local entry – Samaritans Cardiff & District with fuller information We’re here for you. Whoever you are, whatever you’re going through, we’re here to listen. Telephone: 116 123email: [email protected] Website: www.samaritans.org.uk Visit us – find your nearest branch on Samaritans.org
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Self Harm

Basement Project  Provides information about abuse and self harm to survivors, families & friends and workers. To order books contact: Tel: 01873 856 524 P0 Box 5, Abergavenny, NP7 5XW. Website: http://www.basementproject.co.uk/ CASS Women’s Self Injury Helpline CASS Women’s Self Injury Helpline, run by Self Injury Support, aims to offer non-judgemental, non-directional emotional support to […]
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Sexual Health

NHS National Sexual Health Helpline  Provides free support and advice on sexual health. Freephone - open 24 hours a day.Tel: 0800 567 123
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Sexuality and Gender

Switchboard – the LGBT+ Helpline Helpline open 10am-11pm every day including weekends Tel: 0300 330 0630 Website: https://switchboard.lgbt/ Email: [email protected] LGBT Foundation Helpline offering advice, support and information on various LGBT issues. Tel: 0345 3 30 30 30 (Open 10am-10pm, Monday-Friday) Email: [email protected] Website: www.lgbt.foundation FFLAG Information and support group for families and friends of lesbians […]
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SNAP Cymru

Wales-wide Voluntary Sector Organisation Summary of aims & objectives: To advance the education of people with special educational needs / disability To provide information, advice and support to enable children, young people and their parents or guardians to participate fully in society and to assist them in their understanding of relevant legislation and participation in […]
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Social Services and Well-being (Wales) Act 2014

The Social Services and Well-being (Wales) Act 2014 became Law on 1st May 2014 and implemented from 6th April 2016 and is intended to transform the way social services are delivered. The Act repeals the majority of previous community care legislation and is a new law that will affect: Adults Children Carers Health and social […]
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Solace Carer Support Groups

A number of weekly and monthly carer support groups, with a wide range of activities, run from the Solace base and within the Cardiff and Vale community, for carers to either come on their own or with those they care for.  For more information please telephone 029 2052 9848 (helpline) or 029 2052 9832 (office)
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Solace Carers Support Service

Cardiff & the Vale of Glamorgan Summary of aims & objectives: Solace is a service within Cardiff & Vale UHB and is supported by Cardiff & Vale Health Charity. Solace exists to provide support to carers and those diagnosed with dementia, depression or severe later life mental illness, with the aim to help prevent admission […]
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Solace- Cardiff & Vale UHB

Are you a relative or friend of someone over the age of 65 years who has a diagnosis of a dementia or other mental health condition? If so, Solace could help [contact details at end of this entry] What is Solace? Solace is a service that sits within Mental Health Services for Older People at […]
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Solas Cymru – Tenancy Floating Support (Vale)

Vale of Glamorgan only Tenancy Support Summary of aims & objectives: We are a tenancy support team that support adults suffering from mental ill health. We support people in their own homes to live independently. We cover all aspects of support including issues around housing, form filling, life skills, advocacy etc. We are a client-led […]
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South East CMHT (Links Centre)

The Links Centre, Old CRI Buildings, Longcross St., Cardiff, CF24 0SZ Tel: 029 2033 5555 Fax: 029 2033 5310 ____________ City Surgery 187 City Rd, Roath, Cardiff, CF24 3WD Tel: 029 2043 7980 ____________ Cloughmore Medical Centre 19 South Park Rd, Splott, Cardiff, CF24 2LU Tel: 029 2046 2848 ____________ Four Elms Medical Centres Cardiff […]
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South Glamorgan Community Health Council

Contacts:- Mr Stephen Allen, Chief Officer, South Glamorgan Community Health Council, Pro-Copy Business Centre (Rear), Parc Ty Glas, Llanishen,CF14 5DU Office hours: Monday to Thursday 9.00am to 4.30pmFriday 9.00am to 4.00pmTelephone: 029 2075 0112 email: [email protected] The CHC Advocacy Service: The CHC Advocacy Service is a small team of staff who provide a complaints and […]
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South Wales Anxiety & Depression Support Group

South Wales Peer Support Group Aims and Objectives: The main aims of this group are: To provide peer support to anyone of any age suffering from mental health issues across South Wales To provide an outlet for people to discuss their problems in an informal, open, friendly and social environment where you can be yourself […]
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South Wales Police – Public Protection Department, Mental Health

The Public Protection Department within the South Wales Police operates with 5 mental health officers within South Wales Police footprint. Since January 2019 South Wales Police operate a mental health triage team in their public service centre at police headquarters, Bridgend staffed 7 days a week with core hours of 0900-0100. The team of community […]
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South West Cardiff CMHT (Hamadryad Centre)

The Hamadryad Centre, Hamadryad Road, Butetown, Cardiff CF10 5UY Tel: 029 2046 3488 Fax: 029 2048 5894 ____________ Butetown Medical Practice @Loudon, Plas Iona, Cardiff, CF10 5HW Tel: 029 2048 3126 ____________ Cardiff Bay Surgery 45 Cambridge St, Grangetown, Cardiff, CF11 7DJ Tel: 02921 833450 Cardiff Bay Surgery @ Loudoun Plas Iona, Cardiff CF10 5UZ […]
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South West CMHT (Hamadryad Centre)

This team covers the areas of Cardiff Bay, Butetown, Grangetown, Riverside, Canton and Pontcanna, Cardiff. Wheelchair access is via the main entrance door. All consulting rooms are on the Ground Floor. The team does not have any formal arrangements for languages spoken other than English. However, interpreters can be accessed for most languages as required.
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Speech, Language And Communication

Speech and language therapy – support with communication, and eating, drinking and swallowing Speech and language therapists (SLTs) support people with memory problems, dementia, and related conditions, to live well by assessing their needs and delivering direct interventions to support communication, and eating, drinking and swallowing. SLTs also support and train other professionals to recognise […]
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Stroke Association

Stroke Association House, 240 City Road, London, EC1V 2PR Telephone: 020 7566 0300 Helpline: 0303 303 3100 (Monday to Wednesday: 8am-7pm. Tuesday and Friday: 9am-5pm, Saturday and Sunday 10am-1pm) Textphone: 18001 0303 3033 100 email:  [email protected] Website:  www.stroke.org.uk Stroke Association Wales, T? Cenydd, 45 Castle Street, Caerphilly, Caerffili CF83 1NZ Telephone: 029 2052 4400 The […]
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Student Minds

Cardiff Summary of Aims & Objectives We run student support groups so that students experiencing mental health difficulties have access to a supportive environment in which they can talk openly about life, university and mental health. Services: Weekly support groups for students experiencing eating difficulties in Cardiff University Students Union, every Thursday during term time […]
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Support for Families of Offenders

Prisoners Families Helpline Information, help and advice for families on all aspects of the criminal justice system in England and Wales from arrest through to release. Helpline: 0808 808 2003 (freephone: including most mobiles). The helpline is open 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday. email: [email protected] website: www.prisonersfamilies.org FFOPS […]
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Taff Housing – Tenant Support Project

Cardiff  Housing Association Aims and Objectives: To be the preferred provider of community based housing and support To deliver customer focused, high quality services which give value for money To be flexible, innovative, and responsive in customer service Services:  The Support Services department provides temporary, supported accommodation to young, homeless women, mothers and babies in […]
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Telecare (Vale of Glamorgan) – Community Alarm Service

Telephone: 01446 700111 TeleV is a responsive and sensitive emergency alarm service provided 24 hours a day, 365 days a year by the local council. It offers peace of mind and improved personal safety and security to any member of the community who wishes to continue living independently. email:    [email protected] for more information.
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Telecare [Cardiff] – Community Alarm Service

Telecare CardiffCardiff Centre, Wilcox House, Dunleavy Drive, Cardiff Bay, CF11 0BA Telephone: 029 2053 7080 Telecare Cardiff is a 24-hour emergency response service provided by the local council. This service offers peace of mind to all those connected to the service 24 hours a day, 365 days a year and enables people to call instantly […]
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Tenovus Cancer Care

Wales wide Cancer Charity. Registered Charity No. 1054015 Summary of aims & objectives: Our ambitions: At Tenovus Cancer Care our aims are simple. We want to help prevent, treat and find a cure for cancer. We do this by offering support, advice and treatment to cancer patients and their loved ones. We also promote healthy lifestyles […]
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Terrence Higgins Trust Cymru

South Wales Independent Voluntary Sector Summary of aims objectives: To reduce the spread of HIV and STIs and promote good sexual health To provide services which improve the health and quality of life of those affected To campaign for greater public understanding of the personal, social and medical impact of HIV and sexual ill health. […]
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The Carers (Recognition and Services) Act 1995

The Carers (Recognition & Services) Act 1995, which came into effect on 1st April 1996 was the first piece of legislation to recognise fully the crucial role played by carers. The Act contains two main elements for carers: A carer’s right to ask for an assessment of their ability to care Local authorities duty to […]
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The Carers and Disabled Children Act 2000

The Carers & Disabled Children Act 2000, implemented in Wales in August 2001, aims to build upon the Carers Act of 1995 and to give local authorities new and important powers to provide services directly to carers. This legislation is intended to enable local authorities to develop new services to support Carers. It will offer […]
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The Cinnamon Trust

10 Market Square, Hayle, Cornwall TR27 4HETelephone: 01736 757900Website: www.cinnamon.org.uk The Cinnamon Trust is a national charity involved in the provision of short-term care/fostering for pets of elderly or terminally ill people who are ill at home or needing to spend time in hospital. They can also arrange for a volunteer to undertake dog walking […]
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The Dyn Project

Cardiff Registered Charity No. 1071243 Summary of aims & objectives: The Dyn Project is a safety planning and advocacy service for gay, bisexual, transgender and heterosexual men who experience domestic abuse in the Cardiff area. We also operate a free confidential national helpline for men across Wales (0808 801 0321) and an information-based website (www.dynwales.org). […]
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The Language used in the Mental Health Act

The term “mental disorder” which is used throughout the Act means “any disorder or disability of the mind”. An “Approved Mental Health Professional” is a professional who has undertaken training and acts on behalf of the local authority, for the purposes of the Mental Health Act. A “Responsible Clinician” is a professional who has undertaken […]
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The National Health Service and Community Care Act 1990

Under the 1990 National Health Service and Community Care Act any adult aged 18 or over who is eligible for and requires services from the Local Authority has the right to a full assessment of their needs and the services provided should be individually tailored to meet those assessed needs. The two main stipulations are: […]
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The North West CMHT (Gabalfa Clinic)

The North West CMHT based in Gabalfa Clinic provides a service for the areas of Whitchurch, Rhiwbina, Thornhill, Llanishen, Heath, Lisvane, Gabalfa, Mynachdy, Tongwynlais, Taff’s Well, and part of Cathays. Languages spoken are English and there is wheelchair access
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The Patient in hospital

In principle, the informal psychiatric patient is in a similar legal position to the patient in a general hospital. However, in an emergency, if it becomes necessary to undertake a Mental Health Act assessment on an informal inpatient, the Act allows for a doctor to hold the patient for a period of up to 72 […]
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The Rehabilitation Service

Aims & Objectives: To aid in the recovery and rehabilitation of persons suffering from mental health problems. Different types and levels of support are available, delivered through individually tailored care plans. Care plans are agreed with involvement from service users and carers (where appropriate), in the context of the multi-disciplinary team. This team consists of […]
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The Relatives & Residents Association

1 The Ivories, 6-18 Northampton Street, London N1 2HYTelephone: 020 7359 8148Website: www.relres.org The Relatives Association is an organisation of relatives and friends of older people in homes and long-stay hospitals. They can offer support and advice on the practical, financial and emotional aspects of caring for someone in a Home, as well as guidelines […]
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The Royal British Legion

Head Office: The Royal British Legion, 199 Borough Hill Street, London SE1 1AA Contact Centre helpline on 0808 802 8080 from 8am to 8pm, 7 days a week (calls are free from UK landlines and main mobile networks) for all enquiries. email: [email protected] Website: www.britishlegion.org.uk The Royal British Legion helps members of the Royal Navy, […]
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The Royal British Legion Veterans Gateway

Helpline: 0808 802 1212 available 24/7Website: www.veteransgateway.org.uk Puts veterans and their families in touch with organisations best placed to help with the information, advice and support that they need.
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The South East CMHT (The Links)

The South East Team provides a service for Central Cardiff covering Roath, Adamsdown, Splott, Cathays, and part of Trowbridge. Wheelchair access is possible via Longcross St and all consulting rooms are on the ground floor. The SE CMHT does not have any formal arrangements to provide for languages spoken other than English, however, interpreters can […]
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The Stroke Association

The Stroke AssociationAssociate Director for Wales: Katie Chappelle029 2052 4400 The Stroke Association is the only national charity solely concerned with helping everyone affected by stroke. Our vision is to have a world where there are fewer strokes and all those touched by stroke get the help they need. We provide local support services for […]
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The Vale of Glamorgan Mental Health Community Support Work Service

The Vale Community Support Workers work with people who are receiving Care and Treatment from the Vale Locality Mental Health Team (VLMHT). The Community Support Workers develop Individual Recovery Focussed Support Plans to help people maintain or regain their social role by accessing leisure, training, sport, education or employment opportunities in the local community. The […]
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The Wallich

Cardiff & Vale Registered Charity No. 1004103. Summary of Aims & Objectives: We are The Wallich. We’re doing something about homelessness. We give vulnerable people the accommodation and support to live safer, happier, more independent lives and to become part of their communities. We believe that everyone deserves the right to a home, but more […]
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Tier 4 Specialist Services – Inpatient, Intensive Outreach, Specialist Outpatient

Aims: The service aims to help young people and families who are experiencing complex psychological or emotional and behavioural difficulties in the context of a mental disorder. The Service: The Tier 4 Specialist Services are provided by Cwm Taf Health Board. These services, through a whole systems approach, offer integrated acute and crisis service provision. […]
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Traumatic Stress Service

This Cardiff & Vale UHB outpatient service is based in the Hadyn Ellis Building on Maindy Road, and at Cardiff Royal Infirmary. The service is for individuals who are suffering from post-traumatic stress disorder (PTSD) or complex PTSD. It offers evidence-based treatment including trauma focused cognitive behaviour therapy, eye movement desensitisation and reprocessing and medication […]
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Ty Canna Outreach Service and User Led Resource Service

User Led Service Summary of aims & objectives: Providing a flexible time limited service based on individual need for people with acute mental health illness. Working with the individual at their pace in a motivational way to achieve goals towards Recovery. Support individuals to make informed choices and enable the individual to develop their confidence. […]
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United Welsh – Oak House

Cardiff Housing Association- Supported Housing Aims & Objectives: Oak House assists, supports and enables clients to achieve their goals. The ultimate aim of the project is to resettle and reintegrate clients into permanent accommodation of their own. Services: Oak House is a 20 bed dry hostel for homeless people with mental health, drug or alcohol […]
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United Welsh – Prep Project

Cardiff Housing Association Aims & Objectives: Prep provides accommodation to men and women who are homeless or inappropriately housed and who have additional support needs, such as mental health, drug,and alcohol problems. Prep is committed to providing a holistic and individual service, working towards empowerment and independence by way of mutually agreed support plans. All […]
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Vale Locality Mental Health Team

The Vale Locality Mental Health Team is based in Barry Hospital.
Locations:
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Vale Locality Mental Health Team

Barry Hospital, Colcot Rd, Barry CF62 8YH Tel: 01446 454300 ____________ Albert Road Surgery Albert Rd, Penarth, Vale of Glamorgan, CF64 1BX Tel: 029 2071 1966 ____________ Dinas Powys Medical Centre Murch Road, Dinas Powys, Vale of Glamorgan, CF64 4RE Tel: 029 2051 2293 ____________ Redlands Surgery Redlands Road, Penarth, Vale of Glamorgan, CF64 3WX […]
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Vale of Glamorgan Veterans Advice Service

Contact: Phone / Ffôn: 07725704655 Email / E-bost: [email protected] [email protected] Twitter : @covenantwales Visit our Website at www.valeofglamorgan.gov.uk/VeteranAdvice Ewch i’n gwefan yn www.bromorgannwg.gov.uk/cyngorigynfilwyr Vale of Glamorgan Council, Civic Offices, Holton Road, Barry CF63 4RU Services offered: The Veterans Advice Service provides free, impartial, dedicated information, advice and support to members of the Armed Forces Community […]
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Vale People First

Vale of Glamorgan User-led self advocacy organisation Aims & Objectives: Vale People First is a self advocacy organisation for and led by people with a learning disability that live, work or have a connection within Vale of Glamorgan. We strive for respect, changes and opportunities to become full and valued members of society. We provide […]
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Veterans & Mental Health

These are organisations which can offer support/advice/information to Veterans (see also Adult Mental Health Specialist Services – Veterans NHS Wales and Traumatic Stress Service). Change Step Combat Stress Royal British Legion SSAFA Forces Help – confidential helpline and Cardiff & Vale Branch contacts We realise that this is not an exhaustive list. If you have […]
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Veterans NHS Wales

The primary aim of Veterans’ NHS Wales is to improve the mental health and wellbeing of veterans with a service-related mental health problem. Any veteran living in Wales who has served at least one day with the British Military as either a regular service member or as a reservist who has a ‘service-related psychological injury’ […]
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Veterans’ Mental Health Support Group

Matthew SalisburyNexus, cavamh, 84 Glebe Street, Penarth, Cardiff, CF64 1EFTel: 029 2022 2000 Email: [email protected] The Veterans’ Mental Health Support Group was founded to give special consideration to the welfare of veterans. Veterans are defined as those who have undertaken at least one days paid service in the Armed Forces of this country, or Merchant […]
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Veterans’ NHS Wales

Area covered: All Health Board Areas Concerns about the current provision for veterans have been widely reported with some arguing for dedicated services here as seen in the USA. The Welsh Assembly Government (WAG) are committed to improving support and treatment within the NHS for veterans. As a result the Cardiff & Vale UHB hosts […]
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Victim Support South Wales

South Wales (including Cardiff and Vale) Registered Charity No. 1095397 Summary of aims & objectives: Victim Support is a national charity for victims of crime. Staff and trained volunteers based in local branches provide support, information and practical help to people who have suffered crimes ranging from burglary to the murder of a relative. Services: […]
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Voices from Care Cymru

Wales Wide Registered Charity No. 1108430 Summary of aims & objectives: Voices From Care’s aim is to improve outcomes for children and young people looked after and care leavers. We do this by providing the services listed below. Services: An Advice and Support Service directly to children and young people, including the provision of advocacy […]
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Voluntary Emergency Service Transport (VEST)

Caroline Cook, VEST Transport, Unit 45 Portmanmoor Road Industrial Estate, Cardiff CF24 5HBTelephone: 029 2049 0335  email: [email protected] Website: www.vestcardiff.talktalk.net VEST provides door to door transport to people who are unable to access conventional transport due to old age, disability or isolation. Services are tailored for both groups and individuals, contact us for more information.
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Voluntary Sector

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Wales & West Housing

Wales Wide Housing Association Summary of aims & objectives: Our vision is to achieve strong, sustainable growth to make a difference to people’s lives, homes and communities. Services: Accommodation provided includes apartments, houses, Scheme Manager supported retirement housing for people aged 60 and over (or 55 with supporting medical evidence) and accommodation designed for people […]
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Wales Dementia Helpline [C.A.L.L.]

See also C.A.L.L. Helpline for mental health support other than dementia Freephone: 0808 808 2235 (Open 24 hours a day) or text ‘help’ to 81066Website: www.dementiahelpline.org.uk Supporting carers & people living with dementia in Wales.Offering a confidential listening support service. The helpline offers emotional support to anyone, of any age, who is caring for someone […]
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Walk Free

Wales Registered Charity No. 1070870 Summary of aims & objectives: A self help group for people with anxiety, panic disorders and social phobia (agoraphobia). Services: Walk Free is a service for people suffering from panic attacks, anxiety and social phobia. Meetings are held Tuesday at 7.00pm, Ty Canna, Market Road, Canton, and there is another […]
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Welsh Neuropsychiatry Service

The Welsh Neuropsychiatry Service is a specialist tertiary mental health service for individuals who have suffered a serious acquired brain injury, and provides a comprehensive resource for the assessment, investigation, management and rehabilitation for patients suffering with neuropsychiatric, cognitive, emotional and behavioural problems as a result of that injury. The service is based at Hafan […]
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Welsh Tenants

Wales Not for profit company limited by guarantee. Summary of Aims & Objectives: Core Values Every tenant has a right to a decent quality affordable home, this is portrayed in our mission statement, ‘A decent quality affordable home, is a right not a privilege’. We uphold the principles of the Human Rights Act 1988 in […]
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West Cardiff CMHT (Pendine Centre)

The West CMHT (The Pendine Centre) provides a service to individuals registered with GP practices in Ely, Caerau, Fairwater, Pentrebane, Danescourt, Radyr, Pentyrch, Creigiau (within the Cardiff boundary) and Llandaff. Interpreters can be accessed for most languages as required and there is wheelchair access.
Locations:
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What Is Dementia?

Dementia is a term used to describe the symptoms that occur when the brain is affected by a specific illness, such as Alzheimer’s disease, vascular dementia and many other rarer conditions. Symptoms of dementia include loss of memory, confusion and problems with speech and understanding. The word ‘Dementia’ simply means a loss or impairment of […]
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When Caring Ceases

When the person you care for dies you may need to arrange the funeral, return equipment, sort through personal belongings, contact the bank, benefits agency, local authority etc. It is important to give yourself time to deal with your emotions, as you will most probably be in shock, even if you were prepared for the […]
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Woodys Lodge

Contact:  Sian Woodland, Deputy CEO. Tel: 01446 781792  WOODY’S LODGE is based at Amelia Trust Farm, 5 Mile Lane, Barry CF62 3AS, and provides veterans and their families with a safe environment. Please contact us if you wish to visit.
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Young Onset Dementia

While dementia is generally regarded as an illness of old age it can affect younger people in their 40s and 50s and very rarely at an even younger age. Younger people are more likely to suffer from one of the rarer forms of dementia and Alzheimer’s disease is only diagnosed in one out of three […]
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Younger Onset Dementia (YOD) Team

The Cardiff and Vale University Health Board Younger Onset Dementia Service is a specialist and dedicated service for people who receive a diagnosis of dementia under the age of 65, and for their carers and families. The Alzheimer’s Society (Dementia UK, 2014) states that there are over 40,000 younger people aged between 30 and 65 […]
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Younger People With Dementia (Cardiff & The Vale)

Younger Onset Dementia (YOD) Team Dr Dragana Turic, Consultant Psychiatrist Cariad Unit, Barry Hospital, Colcot Road, Barry, CF62 8YH YOD Team Lead: Mark Jones Medical Secretary: Karen Warlow Telephone: 01446 454200 email: [email protected]  The Cardiff and Vale University Health Board Younger Onset Dementia Service is a specialist and dedicated service for people who receive a […]
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